Embassy of the Federal Republic of Germany

"We applied for 3 passports in June in Wellington and the gentleman was very efficient,polite,friendly and helpful.We are very impressed with the service."

"I was travelling up north so I couldn't pick up my passport by my self. It should have been mailed via post on the next day as I left the country a few days later. I called them to make sure that the passport will be send within the next day. So, as agreed it should have been sent to Auckland. They knew about the urgency but kinda missed it to send it asap. My documents just sat on the desks of the authorities for a days and no one bothered about them. In the end I had to pay extra for the cargo to get my passport on time then and got no refund for the cost as they were acting like it was my fault. Not the service that I expected."

"I had to call both the Visa Officer and the gentleman at the front desk about 8 times over the past week with pressing questions and they were gracious about it every time. Even got me a new postage bag when the one I sent ended up getting damaged. Thanks for all your help!"

"I can also say staff extremely rude on the phone. He literally told me to never call again and that I should read the website. So if you have additional questions just don’t, because they don’t want that kind of behavior obviously."

"Called for information about the wherabouts of my new german passport that i applied for earlier and customer service was very friendly and helpful and told me where my new passport is at the moment and an estimated delivery time. Also didn't have to wait for long before someone picked up the phone."