Tower
136 Fanshawe Street, Auckland CBD, Auckland, New Zealand
About Tower
Welcome to Tower, a leading institution located at 136 Fanshawe Street in Auckland, New Zealand. As an establishment and point of interest, Tower offers a range of insurance services to meet the needs of individuals and communities.
One of our specialties is boat insurance, and we are proud to be Coastguard's preferred boat insurer. When you choose Tower for your boat insurance, you can enjoy $30 off an annual individual Coastguard membership*. Whether you're exploring the beautiful New Zealandn coastline or venturing further out to sea, our boat insurance provides peace of mind and protection.
Traveling soon? Don't forget to pack your travel insurance from Tower. We understand that accidents can happen, and that's why we offer travel insurance that is designed to oops-proof your travel plans. Whether you're embarking on a relaxing vacation or an adventurous journey, our travel insurance ensures that you are covered for any unexpected events along the way.
If you're looking to switch insurance providers, Tower is the forward-thinking choice. With over 150 years of experience combined with innovation, we are committed to providing our customers with an insurance experience they can rave about. We are constantly reinventing insurance for the modern world, using data and innovation to transform the way we do things for our people, customers, and communities.
Tower started in Dunedin and has grown to care for seven countries across the Pacific. With local teams ready to assist, we are always here to help if something goes wrong. Our goal is to make insurance simple and convenient for our customers.
When you buy multiple car, house, contents, landlord, or boat policies from Tower, you can save up to 20%*. We believe in rewarding our customers for their loyalty and commitment.
At Tower, we are committed to creating a more sustainable future. We work closely with communities and councils on climate education and share our environmental data to do our part in protecting the planet.
We believe in clear and transparent communication, which is why our policies meet the WriteMark Plain Language Standard. This ensures that our policy wording is easier to read and understand, making the insurance process straightforward for our customers.
With My Tower, our easy-to-use online self-service portal, you can update, claim, and manage your insurance quickly and conveniently. We understand that life moves fast, and we strive to provide our customers with a seamless and efficient insurance experience.
Protecting the things that matter most to you is our priority. We offer tips and advice on how to safeguard your valuable possessions, ensuring that you have the necessary knowledge to protect what's important.
Rest assured knowing that Tower has a strong financial strength rating of A- (Excellent). Your trust and security are of utmost importance to us, and we are dedicated to maintaining the highest standards in the industry.
As a member of the Insurance Council of New Zealand (ICNZ), Tower abides by the ICNZ Fair Insurance Code. We are committed to upholding the highest ethical standards and providing fair and transparent insurance services to our customers.
Choose Tower for your insurance needs and experience the difference of a forward-thinking institution that is dedicated to your protection and peace of mind. Contact us today or visit our website to learn more about our comprehensive insurance options.
Photos of Tower
Level 5/136 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand
Opening hours of Tower
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Tower
"I have my house, content and my car insured with Tower since years. Someone bumped into my car and look what service I got from Tower. Call and hold online for 1 hour or more as they won't call us. Email them and forget they will reply. Leave message they day they will call within 4 hours but that's just automated message who cares? What a wast of my hard earned money. Not recommend anyone to use them if service is so disgusting. I have no car with me since Monday as the haven't confirmed to Panels beaters for repair so they won't release courtesy car. What a shame. Hopeless"
"Do not ignore the many other one-star reviews or the unhappy people in the comments on social media. Tower Insurance has fundamental problems that should not exist at any established insurance company. Ignore that their premiums might be slightly cheaper – it's not worth it. Don't be fooled by the awards they have apparently won. Clearly those awards are either rigged, biased, fake or the judges didn't ever talk to the customers. Or Tower was the only entrant. Tower should be avoided at all costs. Our car insurance claim was a slam-dunk – relatively minor damage with a third party that was entirely at fault and had insurance. It should have been quick but instead it took almost two months before the repairs were even authorised. During this time there was radio silence from Tower. I tried to get updates several times, but when you call them, you wait for upwards of an hour on hold only to get through to someone that can't tell you anything new. They said they'll organise a callback from someone who can help, but the call never came. Once I waited on hold for close to an hour and AFTER they had gone through the security checks (so they absolutely knew who I was), the call got cut off. They could have called me back but of course they didn't. They simply do not care. Frustrated and not willing to spend another hour on the phone for potentially the same result, I tried Facebook Messenger. Seven hours after my message, I received an apologetic reply saying I would receive 'an urgent callback'. This 'urgent' call would be by Tuesday or Wednesday. The current day was Thursday. How is this in any way urgent? Needless to say nobody called me back. So I tried their online chat service. The Tower web page literally says you'll speak to a local representative but after a few odd responses, I had to question where the person was from. He confirmed he was indeed not based in New Zealand. So the website is blatantly lying. Speaking of lies, I was told I would receive the contact details of my case manager. I never did, and this only added to the frustration of getting in touch. When I queried online who my contact should have been, I was told my case manager was called 'Fast Track Claims'. I don't need to point out how that is A: not a human's name, and B: an absolute joke. Nothing about this has been 'fast'. I struggled so much to get in touch with Tower that I resorted to talking to the other party and my repairer instead to confirm that Tower had indeed not done anything yet. I felt like I was having to project manage the claim to get it over the line. The whole situation sucked. Imagine two months of not knowing if your claim is even covered; of thinking the third party's insurance might close the book and think nothing is happening; of not knowing whether something might be wrong with the claim and you might be footing the bill for the repair. I am not alone. There are so many others experiencing this same predicament. Tower are happy to take our money but they will do the absolute bare-minimum to hold up their end of the deal. I've likely put more effort into this review than any Tower employee has done for their job all year, so please do yourself a favour and steer well clear. As soon as our claim was settled, we moved all our insurance to another provider and we will never be back."
"Stupidly high premium for what you're covered for. Had my partner paying almost double my yearly premium with a competitor - oh and of course, I am younger, a male under 25, and driving a "luxury vehicle", where she drove a lesser valued Mitsubishi of the same year. Math doesn't quite add up. Customer service side of things - They were great, and made claiming for the theft straightforward to deal with. Prompt and got it taken care of quickly enough."
"Worse insurance ever I have had. I moved from Ami to Tower thinking it was a better deal as they seemed more professional. I have made a claim 4 weeks ago and I am still waiting for a response even though I have sent emails and I have called customer service more than 5 times. Customer service took around 2hrs to receive a call. Imagine a person doing 9 to 5 job, how hard for him to deal with it. I am stressed out now. I don’t even know what to do in this situation. Either keep waiting for an answer that will take months or just fix my car by myself. Obviously that SHOULD NOT happen as I am paying for an insurance so I do not worry about car bills. Extremely awful."
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