XVAPE NEW LYNN

"There was a time when delivery was quick and easy. It now takes about a week and every time I place an order they are out of stock and I am forced to change or cancel the order. It will be my last order after all these years"

"UPDATE: Since posting original post a few months ago it seems they have made big changes. I've been in three times since my last post and have received nothing but the best service from new staff and have changed star rating to reflect this. It has become a place I'd definitely be happy to recommend to friends and family now. Also my comment about the 'dungeon' was probably a bit harsh, and more to do with the treatment I received in the incident that happened that day. If you've had a bad experience before, probably worth giving them another go. Cheers ORIGINAL POST: I started going to the New Lynn branch as my fave juice brand is sold at very few shops (lots online, but prefer to go in). So was super happy to have one locally. However after a few visits and having the same terrible customer service experience EVERY visit (by two males that work at this store), I plan on never coming back. The customer service here is terrible. The place is like a dungeon. I asked a question about a previous vape I owned vs a newer upgraded version and was given the most sarcastic and ridiculous answer. Didn’t provide any helpful advice at all."

"Many vape needs you can choose from. Great flavors. Have different range of disposables aswell. Check them out"

"The employees that work there seem like they genuinely don’t like to talk to customers or just hate their job in general. An example of this is when I walked in and had an inquiry about a particular vape, the person behind the counter gave me barely any information on it and it looked like he was too annoyed to do so anyway. This place has a lot of products the other vape stores in the area don’t, but obviously not good customer service. I don’t think I’ll be returning anyway, VAPO is a better alternative in terms of product and employees that value face to face service."

"Been a customer here 4 months through my brother's advice at first the products seem to be reasonably priced and great service. Recently toh the manager of the store didn't have the 3mg vape liquid and without any information added nicotine to the liquid which made it harsh to smoke. When returned to the store the only response was can't do much once sold can't take the liquid back 2 bottles down the drain. What a great service for the product failure. Never going back to this place just for the above reason. Just be open and honest, give the right product and advice and just get it right. Simple!"