AA Centre - Albert Street

"I went there to change the car ownership and to take the insurance. Thankfully the time I went the place was not that crowded and they looked into my requirement immediately. All sorted out within half an hour. Really appreciated Sunny the lady who works for insurance department. She was so polite, friendly and elaborated the who process in detail and provide the good quote. Overall I am pretty happy with the service AA Albert Street provided."

"Sheree and Audrey are extremely helpful, understanding and kind. They both have a great sense of humour and made me laugh, whilst effectively helping me to manage my vehicle registration. Very positive experience, thank you!"

"My experience at the AA Albert Street center was awful. I was embarrassed by all the staff there at the Driving License Counters, questioning my “prior payment”. Without even checking it on their system to see whether I was right or wrong, they started a full scale “investigation” regarding my issue. AND, found out, after a good 10-15 mins interrogation & wasting my precious time, that I have done the payment & it’s there in their system. Shame on them! Customers should not be served like this; no matter how prestigious (in this case AA is definitely NOT!), how busy there are or how understaffed! I would not go there again or suggest anyone else to go!"

"Went there last week during my lunch break. Long queue but all the staff members were working absolutely non stop, without any pause, processing customers as fast as they could. Ben was very efficient at renewing my driving license. It only took him a few minutes to verify my details, take me through the eyes test, take an ID picture, and issue me with a temporary license. Could not have been done any faster than that. Kudos to the staff having to work in those conditions, often dealing with customers who don't speak English as their first language."

"I can appreciate that working the counter at this place must not be that much fun, but I took my morning off, brought all the appropriate paperwork (per the AA website) to change my name on my license after getting married. I had my old driver's license, my old and new passport with my old and new name and my NZ marriage certificate, but apparently this wasn't enough proof of my new name? With no explanation other than I needed a piece of NZ documentation showing I had my name changed (apparently a marriage certificate from NZ isn't sufficient), even though it is listed as supporting documentation on the licensing application. I wasn't given an appropriate explanation, was rushed out, and with no compassion or apology. The staff seem overworked and completely lacking in compassion. I would have appreciated a supervisor or manager providing an explanation as to why the documentation I brought, as it aligns with the requirements of the AA paperwork, wasn't sufficient. Terrible customer service."