Waiheke Holiday Homes Ltd

"This was a great place to stay for our family. Our adult kids and their partners and us really enjoyed the house. The three double rooms were perfect and we really liked the location to explore Waiheke."

"Waiheke Holiday Homes host a great selection of beautiful homes for every budget on Waiheke. You can also get 1 free night during winter which adds a nice touch to your holiday. The last home we stayed in was absolutely stunning. Highly recommend!"

"We recently booked a property advertised as "Brand New and stylish home, oh so close to Oneroa Village!" Waiheke Holiday Homes were extremely responsive during the booking phase but almost impossible to contact once we arrived at the property. Waiheke Holiday Homes advertisement for the property was false and misleading and they were not prepared to provide any compensation or discount when we were finally able to get hold of them during our stay. The property was not "Brand New" in fact it is a least 2 years old judging by the wear of a full time residence that it is. It was not advertised as some ones residence but it was very obvious on our arrival. The owners food and frozen goods were throughout the fridge and pantry, their alcohol in cupboards. The bathroom cabinets had makeup and shampoo in the shower. Kids toys in various rooms of the house. An office alcove complete with the owners laptop and files. There was pair of children's under pants in the washing machine. The property was presented generally tidy but the amenities were anything but, the oven was greasy, filthy dirty as was the BBQ. (see attached pictures) The cutlery draw contained the owners used syringes for administering medicine in with the knives and forks (see attached picture) We attempted to contact the property manager with no response we then attempted the direct office contact for Waiheke Holiday Homes, again no response for the first 24hrs. When we finally got an email response from Waiheke Holiday Homes it was a brush off with platitudes as excuses and no attempt to understand our concerns. One of our party suffered bad insect bites overnight (either bed bug or fleas in the opinion of the local pharmacist) and again we were given an excuse and brush off response via email from Waiheke Holiday Homes. We persisted and managed to reluctantly get the linen in that room changed, although we ended up not using that room again. IF BOOKING WITH WAIHEKE HOLIDAY HOMES DO SO WITH CAUTION AS THEIR ADVERTISING IS FALSE AND MISLEADING AND ONCE YOU HAVE BOOKED AND PAID YOU ARE ON YOUR OWN! In response to your comments: Your Point 1: The owner may have finished building or renovating in the last 12 months does not make the property new and as our photos show its far from new. Your Point 2: Your property manager did not respond until after we had escalated issues with yourselves. So as a booking agent you are claiming all care but no responsibility, even when your website promoting the property is miss leading and falsely represents the property. Your Point 3: Your offer for a specialist to visit also came with an additional fee. Yes the linen was replaced which uncovered the mattress protector which was covered in dog hairs, I'm happy to add photos if you want. As stated in my review the bites were professionally assessed by the pharmacist and in their opinion were caused by either a flea or bed bug. Your Point 4: I'm please for those other guests Your Points 5 & 6: While Syringes maybe common place in people homes they are not common in the cutlery draws of holiday homes. They are not comparable in anyway to tea spoon. The underwear demonstrates that the property wasn't properly cleaned nor inspected before our arrival. Your Point 7 : The property wasn't advertised as a private residence, had it been we would never of booked it! Your Point 8: Comparing you business to government offices is a joke. You are offering short term managed accommodation and to suggest a 15 working day turn around to correspondence is pathetic. Neither your office or your property managers telephone were answered so we were forced to rely on email. An offer to clean the BBQ and Oven is something but to actually take the initiative and have them cleaned would have been a more appropriate response to addressing the issues. I hope my comments help put your responses in perspective and my review remains unchanged."

"We absolutely enjoyed our stay at Palm Beach Magic! The house was perfect for our needs and we felt so comfortable. The spa and pizza oven was a great bonus. The views amazing! Would definately return! Waiheke Holiday Homes have a great team and was a breeze to deal with."