Grace Removals Wellington

"Original delivery date 9th February 2023 from Wellington to Hamilton missing sofa and dining table. Finely the goods have arrived 16th March 2023 with a lapse of one month. As saying goes better late than never. However the process I must say was very disappointing, leave alone the hassle and inconvenience it has caused. Very poor service. The necessary parties concerned, including the company higher ups to rectify the internal drawbacks that lead to this unprofessional and disorganised way of conduct, and bring about a better service. As it raises concern if to use your services or recommend else where. I definitely would not recommend Grace Removals."

"I was reassured by the seriousness and professionalism of Grace when she came to estimate the amount of stuff we have. Everything was pretty straightforward, and she answered every questions we've had. The movers did their job well, and were patient enough with us for the things that were not ready to pack yet. This was a smooth experience, and I'm very happy with how it went."

"We had a very disappointing experience with Grace Removals. The service agreement promised wrapping furniture in high quality furniture blankets. This most definitely did not happen and our two couches were removed from the house by hoisting them over a balcony causing the fabric underneath to tear significantly leading to a crude attempt at hiding the tear. A computer chair was made totally inoperable after a heavy object was placed on top of it. A brand new washing machine had the lid broken. The list goes on but what was most disappointing was the removal guys not pointing this out at the time but leaving it for us to discover. An email to the company outlining what had taken place during the removal elicited no response. The service agreement notes their high-quality service. This most definitely was not."

"The young man who came to pack up our things was very professional kind friendly and patient.He did a great job. We could have done with a few more boxes but he had no way of knowing how much we had. So we can forgive him for that. We goods were to be delivered on the !st October but di not arrive until later. That was not such a big deal. The lady in their office kept us informed as to where the goods were. The price was very reasonable. Yes I would recommend them. This is the third time that we have used you. Thank you Grace Removals."

"Grace removals organised my move within a week. They came in took note of what was to be moved and gave me a fair quote,1K less than another mover. They packed everything professionally and moved it quickly and effeciently. I am very pleased with the result"