Gem Finance

"Under any circumstance, do not sign up with this company. They are huge scammers and won't even process our payment anymore. We paid our monthly bill and nothing has been updated. We've tried to call them and you are on the phone for hours. Someone finally picks up with a thick Indian accent which sounds like they are trying to get your personal bank account details to hack and steal from you. When you hang up, an Australian number calls which is a scammer. Extremely dangerous company that needs to be reported for fraudulent activities."

"Their system currently has no way to long in, has been like this for some time, any time your want a transaction or even wanting to close your account, it takes days, that's if you can get the support team to understand your query correctly and they don't send the incorrect documents/files"

"You miss a payment and you will receive 5 calls a day, starting from before 8am until 8pm (sometimes later) and they will also call over the weekend. Yet when their system gets hacked it took them 3 months to inform me all my personal data had been stolen. I originally signed up as a joint account only to find out 2 years later that it was never set up as a joint account. I have asked for this to be investigated and still waiting on a response. You tell them you are going through a hardship withdrawal and waiting on funds but because you can't give them an exact date they will continue to call. The best call happened today, company had changed bank account details about 2-3 weeks ago and no communication has been sent to me. I am so glad I called them to find out my overdue balance otherwise I would be paying into the wrong bank account and no doubt receive another 50 calls by the end of the week. If I could give them zero starts I would. If I could change loan companies I would be doing so in a heart beat."

"Worst service ever... So my I bit behind on payment so they stop me from using my card I informed gem in for extra time and advised that I will make payment in full and when I did they bloody closed my account even after checking with 3 different person who all advised that I can use it once account is paid is full. And now after moving all my pay to account in belive that I can use it. When called they simply denied apologies me that were have closed the account. Now left with no money at all . And after calling their helping line who all just said they can't help. Train you staff gem to put correct information. Really bad service"

"Spent nearly a month now chasing a payment that was accidentally made to gem to have it refunded, after filling out multiple forms and waiting weeks I was finally told that they had found the payment and to fill out yet another form, only then to discover my account has magically disappeared and they can no longer find any of my details and refuse to assist me without the details in their system. Absolute joke."