Vero Insurance New Zealand Limited

"I have sent a couple of emails to different offices and got no quote or reply. Looks lije they have too many clients"

"Worst experience. Deserve no stars. I have been a customer for over 5 years now and the claim process is so convoluted and inhumane. They are happy to take your premiums with no touch and come the time of a claim, they will outsource to 5 levels and after months and months of dragging, will pass on the claim to a different department after so many changes in staff."

"Emailed three times regarding the cancellation of my motorcycle insurance and no one has replied for over 10 days. In the mean time, another payment has been made. Always be late for a repy"

"The worst experience to date I have ever had. They don’t care, don’t follow up, and don’t seem to have any process. Then they blame third party partners. Waited 2 hours today to speak to someone…then finally called and placed back on hold all over again. Effected by the floods- good luck. Our claim has just gone round in circles for weeks and weeks- every time I have to call them they will not call you back or explain where the process is at, nothing at all..zero. As soon as we can we will change insurance providers- I would advise you stay the hell away from them as well. If you actually bother to read this Vero sort your S**T out."

"I have a F&G policy with Vero via a Body Corporate through Apex brokers. I have been trying to obtain Coc's (Confirmation of Cover Certificates) for a dual insurance claim since 1 November 2022. I have sent several emails including an email making a formal complaint and a follow up when i did not get a response. I tried telephoning twice. First time they were unable to take my call "through circumstances beyond their control". I wonder who was in control , if anyone, and the second time I was on hold for over 2 hours before their system cut me off. This is a very simple request but the only response I have had was to my third follow up email that said "forwarded via website". I had asked for a name and direct dial number. Request ignored. Every other email has also been ignored. I will refrain from petty insults to the quality of their service or complaints procedure or their intelligence. Suffice to say I can't believe that in NZ we have a Corporate whose systems and staff can only be described as totally incompetent. I see by other posts I am not the only one to experience difficulty with their level or standard of communication. I say to CEO Roger Bell you should be ashamed of this level of performance under your watch. You too, have ignored my email. I take being ignored seriously and I am wondering if I should share my experience with the Board Membersor even Fair Go. I am retired but in 45 years of working in the Banking, Finance and Insurance industries I have never experienced anything, so bad it even comes close. The worst part is after over 6 weeks and many hours of my time wasted I am still waiting. They don't even get one star I am so angry with them. Oh I have to give them one star or I am unable to post this review."