Star Insurance Specialists

"I recently contacted Star to arrange insurance for my classic car but simply received a generic email that they don't want to insure. I have arranged insurance with a traditional insurer, without issue (ironically who Star claim to better than). Very pleased to not be paying money to this company and recommend others to do the same."

"What a top insurance company you are. Great to deal with. The cost to insure my motorcycle was way less than I thought it would be. Thanks Star Insure. You're Awesome"

"Drove from hamilton to Auckland to look at a bike that's listed on trademe by star insurance. One of their staff member was absolutely rude and disgusting behavior. Asked what's if wof sticker will be provided told me look at trademe then I asked for rego status told me aggressively to leave claimed that I being difficult. If you can't answer basic questions about the vehicle that you posted on public platform don't waste people's time."

"We've been Star customers for more than 2 years and have generally found them to be OK. Times have changed though, and on 19 Oct 2022, we left our fully functioning, watertight, electrically sound, and fully road-warranted 2014 Leisureline caravan that we had been successfully traveling in for 2 years with Star Insurance’s recommended repairer RV Service Centre in Mt Maunganui in order to repair two small cracks in the caravan’s outer body and replace the range/oven, both damaged during a roadworks bump that occurred in late 2022 and Star agreed to fix. After more than 7 months in repair, on 4 May 2023, RV Service Centre and Star Insurance (a division of Berkshire Hathaway USA, Suncorp Australia, and ANZ Bank Australia) have forced us to accept a non-functioning (with substantial water ingress, failed lithium ion battery, and an unwarrant-able) caravan back. On 10 July 2023, Star says they are “deadlocked” with us, which is curious since our caravan is now severely damaged, so case is now closed. Wow, I would’ve thought a person had more rights. Guess not. Perhaps this can be a cautionary tale to consider our story before paying for Star Insurance and any works by RV Service Centre in Mt Maunganui. For more than 2 years, we’ve had our caravan on the road and not once have had a water leak or electrical fault. So, guys as you can probably guess our caravanning days are over for now due to circumstances and insurer politics that may require legal action to resolve. This whole thing just does not seem fair to us. What do you all think?"

"I have been using this car insurer for the past few years and overall, my experience has been average. The premiums for my policy have always been competitive and I have never had any issues with billing or payment. However, when I have needed to file a claim, the process has been somewhat slow and frustrating. It has taken longer than expected to resolve my claims and I have had to follow up multiple times to get updates on the progress. Additionally, the customer service representatives have not always been the most helpful or knowledgeable when answering my questions. While I am satisfied with the coverage I receive, I would recommend shopping around and considering other options before committing to this insurer."