Worldcare Travel Insurance
1 Byron Avenue, Takapuna, Auckland, New Zealand
About Worldcare Travel Insurance
Welcome to Worldcare Travel Insurance! Located in Auckland, Byron Avenue, our establishment is the go-to destination for all your travel insurance needs in New Zealand. As a point of interest, we offer a wide range of travel insurance plans designed to provide you with peace of mind during your journeys.
Our Worldcare Travel Insurance plans offer comprehensive coverage, including benefits such as cancellation, travel disruption, medical expenses, life insurance, baggage protection, personal effects coverage, money protection, and personal liability coverage. Whether you're traveling locally or abroad, all our plans include 24-hour emergency assistance to ensure you have support wherever you go.
We understand the current challenges posed by epidemic and pandemic diseases, such as Covid-19. That's why our policies now include selected cover for these situations. If you contract an epidemic or pandemic disease like Covid-19 after purchasing your policy, you can claim for cancellation and medical expenses. However, it's important to note that cover for medical claims related to an epidemic or pandemic disease will only apply if you contract the disease after commencing your journey. Please be aware that our policies do not cover lockdowns, changes in government alert levels, quarantine, or mandatory isolation affecting a population or part of a population. Additionally, disinclination to travel due to fear or change of mind is not covered.
Our GoComprehensive, GoFreedom, and GoLocal Comprehensive plans provide automatic cover for a variety of specified pre-existing medical conditions. If your condition is not automatically covered, you can apply for additional cover, subject to confirmation and an additional premium. It's important to note that our GoBudget and GoLocal Cancellation Only plans do not offer coverage for pre-existing medical conditions.
To find the perfect Worldcare plan for your travel needs, we encourage you to compare the benefit levels, review the policy wording, and request a quote online. The quote will provide you with excess options and prices for our GoComprehensive, GoBudget, and GoLocal Comprehensive plans. You can select the excess level and plan that best suits your travel plans and the level of coverage you require. Please note that an excess will apply to each separate event giving rise to a claim, unless you choose a higher premium for a No Excess policy.
Our GoComprehensive plan offers the highest level of cover, while the GoBudget plan provides lower benefit levels. If you're a frequent traveler, our GoFreedom plan offers the same benefits as the GoComprehensive plan but is designed for customers who take multiple journeys throughout the year. The GoComprehensive and GoBudget plans can be purchased online, while the GoFreedom plan can only be purchased over the phone with our Customer Care team.
If you're planning to explore the beautiful destinations within New Zealand, our GoLocal plans provide cover for domestic travel. GoLocal Comprehensive offers higher benefit levels and the option to add on a Cruise pack if you're taking a cruise. On the other hand, GoLocal Cancellation Only is designed for those who only need coverage for cancellation costs in case they have to cancel their trip before departure.
No matter which plan you choose, you can rest assured knowing that you'll have access to 24-hour emergency assistance while you travel. Our experienced team is also available to answer any queries you may have. You can quote and buy online or speak to us over the phone at 0800 553 550.
It's important to review the terms, conditions, limits, sub-limits, and exclusions outlined in the Policy Wording before making any decisions about your insurance policy. Worldcare Travel Insurance is issued and managed by AWP Services New Zealand Limited, trading as Allianz Partners, and underwritten by The Hollard Insurance Company Pty Ltd, incorporated in New Zealand. The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc.
We prioritize the needs of our policyholders, and as such, an overseas policyholder preference applies. Under New Zealandn law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in New Zealand must be applied to its New Zealandn liabilities before overseas liabilities. This means that New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd's New Zealandn assets to satisfy New Zealand liabilities.
At Worldcare Travel Insurance, we are committed to providing you with reliable and comprehensive coverage for your travels. Start your journey with us today!
Level 3/1 Byron Avenue, Takapuna, Auckland 0622, New Zealand
Opening hours of Worldcare Travel Insurance
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Worldcare Travel Insurance
"Don't Use Worldcare We travel a lot and always purchase travel insurance. We are careful to read the policy wording so we understand exactly what we are covered for and our responsibility. In the case of Worldcare I even called ahead to find out the process in the event of an accident. I was told all I had to do was call and advise what happened and what action I had taken. I apparently did not have to call ahead if it was an emergency. This is all fairly standard. I had a skiing accident and was taken off the mountain in the blood bin, transferred to an ambulance and then taken to the ED. My husband called Worldcare and was told coverage could not be confirmed because it was outside business hours in New Zealand and that we would be "cost liable" in the meantime. I called back thinking there had been some mistake. Nope! It was Easter Saturday and no confirmation of cover was available until Tuesday - 4 days after the event! The ED doctor wanted to do a CT scan. The "nurse" from Worldcare told me that isn't what they would do "in Australian" and why didn't he want to do an x-ray. It was an unbelievable situation. I dragged myself off the bed, full of pain meds and went home to await further advice and confirmation from Worldcare. Despite many phone calls and emails the confirmation came 5 days after the event and only because I kept calling every day. The whole situation was extremely stressful and I was left with no option but to take pain meds and hope that things would be ok. Insurance with Worldcare was worse than no insurance. With no insurance I could have been seen and had the imaging done. The ED doctor was appalled at the apparent lack of care UPDATE 14/7/23 The situation worsens. This is a simply claim - cost is minimal. Still not settled. I am receiving threatening texts from the provider. Worldcare responding with inane emails (code for delay tactics) asking me to forward invoices, emails etc AGAIN. It seems I will need to report this to the insurance ombudsman. This is the worst company ever. It is beyond ridiculous!"
"Have dealt with them for years and continue to do so."
"Very competitive rates for travel insurance"
"Our travel insurance provider / policies of choice having looked at quite a few. Flexible policies with a number of options. Staff helpful when we needed to talk to them and generally quick response. Premiums reasonable"
"We have found this company HOPELESS to deal with. The last we heard from them was 27 days ago. They just kept asking for documents we have already supplied and now no communication from them at all. This is worse than no insurance at all."
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