TSB Living Wellington

"Great experience, no hassles at all. Fast delivery, wasn't expecting next day! All good, very happy with purchase. Keep up the great work. Thank you"

"Poor communication and handling of issues. Slow resolution. I placed an order for a bedframe and mattress through a customer service and asked them to delay the delivery for a week as I was out of town. A couple of things that didn’t go well: 1) The bedframe was delivered a couple of days after I ordered and I had to ask my friend to drop by my place in a pouring rain to put the frame on a safe place. I emailed them to request (again) to delay the mattress 2) the mattress that arrived was the wrong size. The customer service ordered the wrong size. The staff at the Auckland office asked if I could return the wrong size and collect the correct size from the Wellington branch. I told them it would cost me at least $70 to do that. The staff from Wellington branch (Lara) emailed me and asked me to pay $20 price difference and they would send me a return label. I told them I was disappointed that they asked me to pay when they caused me inconvenience in so many ways. Things got more interesting when Gill (from dispatch team, probably) phoned me to transfer the $20 and send them the screenshot of the payment otherwise they wouldn’t send me the return label and they wouldn’t release the correct mattress. I refused to pay the $20 and he said he’d find another mattress the same price that I paid for. I transferred the $20 because I felt like we were going around in circle (but didn’t send the payment screenshot right away) I received an email from Lara again that she would find a way to get things done urgently. A few minutes later, Gill phoned me again to follow up on the $20. I was so appalled at how he communicated like he was holding the mattress hostage for $20!!! There was clearly no communication happening internally. I was talking to 2 people at the same time on different platforms. I think Lara did a great job but Gill needs to be trained on how he talks to customers. Hope you do something with your process of handling issues like this. People who are not supposed to face customers shouldn’t talk to customers."

"Never recommend Tsb living. We just bought online the dryer. The information is misleading and unclear, resulting in the wrong product. The vented dryer we bought didn't have the flexi tube and built up too much moisture. Trying to contact the customer service but it is useless. they blame on the customer and keep saying the vented dryer means no duct. it is ridiculous as you can find thousands of vented dryers coming with the flexi tube. Won't ve back there even once."

"Purchased a desk which was terrible quality and unstable, paint chipped off the legs when putting it together and no way to make the bolts tighter to stop the desk from rocking. Tried communicating with TSB staff but unfortunately it was a waste of my time. Wouldn’t recommend."

"we purchased two Tiko entertainment units flat packs very easy to assemble and excellent quality. also excellent staff from office to warehouse. many thanks"