Target Furniture Lower Hutt

"Would give this place less than a star if possible. Have never had this level of horrendous communication, lack of follow ups, not doing what they will say, and continually losing information. I don't know how this place can continue to operate with the mismanagement that takes place. If anyone reads this, please do not shop here. We purchased a solid oak table that began to have cracks running down it... after a month of calling and waiting, it was finally replaced with a table that had even more cracks in the table top, fresh out the box. What is their quality control process? Would they not review the other items in their stock to see if the same issue is common? Instead they just send another… To organize them to collect the broken table took over 6 weeks of calling, promise they’ll sort it, never hearing back… chasing up… and it's been another 3 weeks of now waiting for a refund... still nothing. We call at least once a week and its always "No notes, not sure, will follow up, will call you back". They never do... Still waiting for the refund... Absolutely appalling and really hope there is an internal review of how much of a shambles this branch is at some point - can see similar reviews so this is clearly common. Please do not shop here!!!"

"We bought a rug from this store. The colour that we wanted was on back order with a long delivery time and we can't wait. Preeti from customer service was super helpful. She patiently helped us chose an alternative colour by removing the rug from packaging and lay flat on the floor to ensure the colour is suitable. Once the purchase was concluded she even helped us to carry the rug to our car. Superb customer service and highly recommend."

"We bought a custom lounge suite from target. The in-store process was good, with help from the salesperson, however, when the couches arrived, two of the cushions arrived without buttons (the other 4 cushions were fine and had buttons as ordered). It then took 5 weeks to get this fixed, which is a ridiculously long time for such a simple fix. The communication with the store during this time was pretty hard work, and they weren't proactive in updating us"

"My partner and I purchased a great bed base + head from Target furniture but unfortunately we lost one of the parts when we were moving house - Peter from Target in Auckland helped us out and managed to get us a replacement part free of charge within a few days. Fantastic service!"

"I purchased a Halsey King/Queen headboard from Target, after 2 weeks we were sent a stinky headboard with fungus all over it. It was pretty disappointing and unpleasant experience. Their delivery team did not do any checks before delivering product to customer. In the end i cancelled my order and got a refund on on next day. This was my first purchase and will never make any purchase from Target again."