The University of Auckland

"I came into Auckland from Wellington for the open day and it was so disappointing, prior to this day it was my dream to study in uoa in the future but I don’t know if I want that anymore. I was supposed to be on the bus to uoa at 10am and was also supposed to receive a message prior to my trip according to the website, however I never received any sort of notification which was no biggie, but the bus that was supposed to be at the airport by 10 got delayed for 40minutes with no warning. But tbh til this point everything was fine and was understandable. I came from the airport and had luggage with me, I was told that there would be a storage place for my belongings, but after around 10minutes and asking around 5 different people no one was able to help (mind you they were all wearing a University crew uniform). At this point I was definitely a bit disappointed, the previous day I went to Maseey University open day, and everyone was so helpful and nice I had an amazing experience, with UOA being the “best” uni in nz I had only expected better but the management was so bad I was left with no words. Not one person out of the five unicrew was able to help to me find the storage space or notify us that the bus was being delayed. I felt like people had like no idea what they were doing and as a team representing the university on a open day they should’ve done better. This is absolutely no hate to the student volunteers (which I assume the uni crew are), but to the management that planned everything poorly. Honestly can’t believe this is the open day of best University of NZ. And These were just some of the disappointing moments I experienced at the open day. It’s hard to not assume that this school only focus on academics because everything else was a absolute mess."

"Absolutely Disgusting! This is one of the most unprofessional University Hub Facilities in all of NZ. Their Student Hub is completely unaware and has no understanding to be able to help with situations regarding enrolment. They'll just sit and act as if they're understanding before they hit you with the "Unfortunately, it's a case by case basis." Using politically correct phrases to get students from being attended to correctly. When in my case, it was the exact same as another student attending and they've managed to help her, yet not attend to me. The student herself was disgusted by the Hub and explained that this case is the exact same, that there is infact no difference between each case. Communication issues between advisers another huge issue. One representative told me to wait for the result to get a dated back enrollment yet another told me there is no such thing. What is going on? I've been screwed by this Uni because of the people in the Student Hub. Don't be fooled by their persona before they hit you the inability to help out. Half-Arsed Part time Jobers, better off going to plumbers for university help. At the end, the advisers argued about what was said and ruined my degree completely. Don't act like a helping hand to students when you don't actually look into the situation and advise students correctly. They treat it as a job, not a helping facility."

"I have had so many issues with communication, enrolments and every other administration aspect imaginable when it comes to studying at the University of Auckland. The more recent one was today when it was realised that the SSO 'official' website provided me with incorrect information about the structure of my degree which has now caused a setback in my degree. Any time I have had an issue with anything, it ends up going in circles and seems to never reach any real resolution.They do not support the students at all how they advertise too and the staff don't seem to know or understand what is going on most of time if you try to query something. I would not recommend this university, it is not worth the constant hassle."

"No 1 rank university, this is what posters they have there, and these are the people that are grading u. Top 100 nah nah nah more like top 150. This is basic English. This is just so sad that they are so highly ranked."

"Learning and academically have had the best experience at this university as an urban planning student. But the administration here is horrible, get sent around in circles and never get issues sorted. Really need to reevaluate their administration services before they cause serious detriment to somebody. They have let me down so many times and it’s a disaster just waiting to happen… multiple already have. Please do better."