Miele Experience Centre Wellington

"Update: Miele I won't be contacting your company as you have all my details on your system. My last contact with you was last week and in February when I received my receipt. OMG. I thought this was just me experiencing terrible customer service. But obviously not looking at other websites. This was my first experience with Miele and I won't be purchasing anything else from them. The Lady (won't mention her name ) didn't believe me when I said our brand new dish washer of several hours was faulty. As I waited several more weeks I contacted a company myself to get a serviceman out to confirm it was faulty. No help from Miele. I even had Kitchen Things contact me saying I will have to pay for serviceman to come out and it would be highly unlikely the d/washer was faulty. Not a good feeling when both companies didn't believe me. When I finally got an upgraded replacement (I paid the difference) it took months to get a receipt. This experience was unacceptable and another company in my eyes that is incompetent. 5 months I will never get back. I never got an apology from the lady nor from Kitchen Things. I should never had to ask for an apology but I did through an email. Finally recieved one from the guy that had to oversee everything. But it still took awhile receive it. Miele NZ you can add my name to the list of unhappy customers. Seems like you are getting a fan base for the wrong reasons."

"First before buying the products and my second experience after buying and installing the appliances. I could not be happier with the instruction delivery from Mark Rawlins. So grateful for the very personalised customer service. Though overwhelmed by the very substantial information, I believe the experience will go a long way in me becoming an expert at using the products. Thank you again, Mark and Miele."

"Definitely would recommend attending the cooking classes prior to purchasing your appliance. This will help ensure you purchase the right appliance to suit your daily cooking style. Once they have been installed do take up the opportunities to attend the cooking classes. I have been to a number of classes and I learn new tips every lesson and can discuss when things haven't quite gone to get right next time."

"My second experience with a cooking class, one was before I purchased the Steam oven, which I love.The second was last week.I had the lovely Mark demonstrating found he had tailored to my needs and being vegetarian, he cooked vegetarian for me. Answered all my questions on different functions I hadn't used yet and ease of cleaning and descaling process. Would recommend the class and the appliance.Very welcoming staff in the showroom.Thank you would recommend to family and friends."

"We found these lessons with Mark very useful and very helpful especially if you have never used one of the Miele ovens before, he is very knowledgeable , it really is a whole new experience! Certainly helps in selecting your choice of ovens when renovating! They are so much more efficient and time saving when it comes to cooking and cleaning! Thanks for all your helpful tips and info Mark! oh and also the delicious food you cooked in front of us in a matter of minutes! Very impressed!"