Perfection Nails and Spa - Westfield Albany

"I have been supporting this business for some time and have recommended others to go there but recently was very disappointment with my visit. I had SNS which unfortunately 3 nails had cracked the very next day. I returned to have them repaired and was made to feel like I was in the wrong. They did not have availability immediately which was fine & asked me to come back in 30mins which I did. I then wait a further 30mins before anyone attended to me. There was little to no contact with me once I sat down until I left. The lady was quite rough when doing the repairs. I was not charged which was great but 2 days following I have now got 2 new chips. I will not be returning to this salon."

"I was pleased with the quality of my gel manicure, however, there are a few things I would like to comment. - The water I soaked my nails in to soften my cuticles was cold water… it wasn’t pleasant and relaxing. - Not one nail technician including mine, wore gloves. I find it unhygienic and puts the client at risk of bacteria and fungi cross contamination between clients. - The hand massage was extremely rushed and soft. It didn’t feel like a hand massage. When you pay for a service, your expect it to be quality. Especially when it’s $55 every 2/3 weeks."

"My experience at this salon was below average I’d say. Upon arriving for my appointment, one of the staff asked me what I was having done (Gel Extensions) which I had stated over the phone when I made the appointment. Once this was established I was seated. While waiting to be helped, I was asked 3 more times what service I was having, which I found quite unprofessional, but I didn’t say anything as I thought maybe there were a few people that may be helping me. Still waiting to be seen, I felt a tickle at the back of my throat. I started to cough and tried to stifle it as best I could but was not once asked or offered and drink to try help. Finally one of the staff members comes to help me and begins my nail service. Throughout the service she was rough with my nails and there were often times where I felt quite a bit of pain and discomfort. She made no effort to speak to me other than a few words asking how long I wanted my nails, what shape and what colour. One the service was completed I was pleased with the finished result and although my fingers felt a bit tender I was happy to pay. Now this was on 18/09/2022, I am writing this review on 21/09/2022, only 3 days post service. 3 of my nails have chipped, 2 of which I’ve repainted to now they are a different colour and 1 of them has now come off completely exposing the damage left behind. I’m very disappointed that I’ve not even gotten a weeks wear out of these nails and the only reason this has a 2 star review is because they actually looked decent after the initial service."