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Plush Ballarat
1320 Howitt Street, Wendouree, Victoria, Australia
About Plush Ballarat
Welcome to Plush Ballarat, your premier furniture store and home goods store located at 1320 Howitt Street in Wendouree, Australia. As a trusted establishment and point of interest in the area, we are dedicated to providing you with the highest quality furniture and exceptional customer service.
For a limited time only, we are offering up to 24 months' interest-free finance, making it even easier for you to bring home the perfect pieces for your home. Whether you're looking for a new sofa, dining set, or bedroom furniture, we have everything you need to create a space that reflects your unique style and meets your specific needs.
At Plush Ballarat, we understand that your furniture should be a reflection of your personal taste and lifestyle. That's why we offer over 100,000 combinations to choose from, allowing you to customize your sofa to your exact specifications. From a wide range of designs, leathers, fabrics, and configurations, you can create a sofa that is as unique as you are.
We also understand that accidents happen, which is why we offer Plush Shield® to protect your new items. With Plush Shield®, you can have peace of mind knowing that your furniture is protected against unforeseen circumstances. Spend less time worrying about your furniture and more time enjoying it with the right care and protection.
Buying a sofa is a big decision, and we want to make the process as easy and enjoyable as possible. Our team of expertly trained sofa specialists is ready to assist you in finding the perfect sofa for your home. Visit our showroom in Wendouree or one of our many showrooms Australia wide to build your dream sofa today.
When it comes to delivery, we take the utmost care to ensure that your sofa arrives safe and sound. Our professional delivery service will bring your sofa right to your door, unpack it, assemble it if necessary, and place it exactly where it needs to go. We believe that your sofa should be enjoyed from the moment it arrives, and we strive to make the delivery process hassle-free for you.
At Plush Ballarat, we love your sofa as much as you do. We are committed to providing you with exceptional service, high-quality furniture, and a seamless shopping experience. Come visit us today and let us help you create the home of your dreams.
Photos of Plush Ballarat
Shop 2/1320 Howitt Street, Wendouree VIC 3355, Australia
Opening hours of Plush Ballarat
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:30
Sunday:
10:00 - 17:30
Reviews of Plush Ballarat
"Terrible service! There is one lady there in her 50s/60s with short hair that wears glasses. She is extremely rude & is nasty to disabled people. I really should be reporting her. She should be given the boot! Evil woman. DO NOT GO HERE!"
"I can't recommend this place due to outstanding wait times (4 months for a 2-seater ready to go), inefficient delivery processes and bad customer service."
"I placed an order with Plush Ballarat on 11/3/22 and was told est delivery date to be end of June22. Several updates later delivery is now shown as 20/11/22 (this date will probably be extended again). Initial phone calls to Ballarat branch pretty much resulted in being told that Plush Ballarat couldn't help me and to follow up with customer service who are basically useless because they can give no definitive information on where my furniture is or when it will be delivered. Plush can't get their act together to deliver furniture ordered 6 months ago but still advertise 40-50% off. Covid should not be used as an excuse especially when furniture ordered from another company has been shipped and delivered with only a slight delay. Extremely disappointed that no-one anywhere in this organisation can give me a definite date when my order will be delivered, nice furniture but not worth the aggravation."
"DISGUSTING CUSTOMER SERVICE AND TREAMENT Incredibly disappointed and appalled at the treatment and service we recently experienced with Plush. Absolutely do NOT recommend purchasing from this company. We ordered and paid deposit for couch at start of October, with expected delivery to be late Dec/early Jan. On Dec 31 I tried to check the progress of the order through online system and was unable to do so. Several phone calls (and days) later trying to find out what was going on, Store Manager Ballarat, called to inform me that there had been a human error and the order was never placed. After phone calls back and forth, and a being passed onto the Area Manager, Plush have stood firm that the best resolution they could offer us was a $600 discount (which is chicken feed compared to the $6,500 we were spending) and we would have to join the back of the order queue - which would mean delivery end of May. That's nearly 6 MONTHS LATER than expected. I have repeatedly expressed my disappointment and unhappiness with this, we were told there is no way they can accelerate the order. I would have expected a company such as Plush to have much better system in place to handle such problems, and find a way to move the order up the queue somewhat when it's completely their fault (I would have been happy if Plush could say sorry, here's a discount and we'll get you to the front, maybe 2 months wait) We are building a new home, and timed our couch order so that delivery would be similar to our move in date. I cancelled the order because I'm not sitting on the floor for 6 months and also because I'm not giving my money to this company after their absolute lack of care for the customer. I've been left feeling like we are not important at all, and this company does not care if they loose a customer. I understand that the original error was human and mistakes happen. However I am more unhappy and disappointed in the subsequent handling of the situation and lack of effort to resolve it. We choose Plush because we thought they were one of the best and we made a big decision to spend so much more money on the product than we originally intended because it was Plush. Now however we will not be recommending the company to anyone, and I will absolutely be sharing this story with everyone we know. I expected so much more from such a large company which sells itself on it’s wonderful customer service and client satisfaction. What an absolute joke, we are a disgusted with the treatment and service from this company."
"We purchased 2 sofas from Plush Ballarat and were met with excellent customer service from Amy. Amy was very helpful and informative in our selection, as we were very indecisive in choosing which couch and also which fabric. Amy really guided us to the best choice of sofa configuration for our house, assisting with measurements and seat choice. Also helped explain the sales prices and when they were due to finish! All the staff at Plush have been fantastic, so helpful, friendly and understanding, without being 'pushy'. I would highly recommend any sofa from Plush, extremely comfortable, durable and looks fantastic. The customer service was impeccable from the moment we entered the store, until they were professionally delivered and set up in our house. Even checking a week or so later if we were happy. Thanks"
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