AA Auto Centre Wairau Park

"Completely untrustworthy, go elsewhere. I had an issue on my vehicle that they claimed to have fixed, but when my car broke down outside Auckland and I had to take it to another mechanic to have it looked at, it turned out that they'd broken a part while performing the repair, and failed to communicate this. An absolute nightmare to deal with and get this resolved - don't waste your time. Update to respond to the below: It was three years ago, however your recollection of the events are misleading, and the fact that you've gone to such lengths would suggest that the untrustworthy behaviour is still in play. There was zero communication about a part being broken during the service, or my needing to return shortly after the service. I was going on a 4000km road trip; the reason for getting the vehicle serviced when I did was to ensure that the car was in good shape for this, and to my knowledge, it was. I did not have a check engine light come up while driving; I took my car to a different mechanic (not AA Auto Centre) in Palmerston North for a different problem as I had relocated, and they informed me of the issue, at which point I contacted you. I was initially asked by you to drive the vehicle to Auckland in its broken state so that you could fix it, which was an entirely unreasonable request, and likely would have caused further damage. The compromise, after a great deal of back and forth, was to take the vehicle to the branch in Palmerston North. Throughout the process, communication was poor from both yourselves and the branch in Palmerston North (maybe just avoid AA Auto Centres altogether?), however eventually the problem was resolved. The time that it took and the admin required on my part was not justified by any means, and my reason for posting this review, three years on or otherwise, is to give others awareness of the poor behaviour which they should avoid at all costs."

"For the first time in ages, I got to the counter in record time as there was only one other person there to be served. I am so pleased to be able to do my business and go back home for a coffee. It's great to see some days you can get out without waiting too long. It's great to see a smiling face as well."

"Absolutely professional group of mechanics always made to feel great and safe driving away with my car following its tune up and anything that needs fixing"

"Got some repairs done here. Great communication, great service. Friendly staff , really impressed. Best AA I have dealt with. Got car serviced here at Wairau park mid October. Again this branch has done fantastic in the servicing of my car and with their outstanding communication skills. 5 stars again ⭐⭐⭐⭐⭐"

"Awesome team. Keep it up."