Domino's Pizza Albany (NZ)

"Ordered 7 pizzas for a kid's birthday party. We were under a pretty tight schedule so booked for a 12pm pick up the night before. It was 12.30pm before I could leave and get the pizzas back to the venue. The 2 staff were working very hard, I'll give them that. Clearly under the pump! I was told by one of the staff that they should have three working but one of them was late to work. I don't blame the workers, it looked like a management issue. My biggest gripe was how gross the inside of the premises was. Greasy, tomato paste splattered everywhere, dark and freezing cold. Not a nice place to sit and wait when your order is well overdue. Again, a management issue, not the young staff working hard to get the orders processed."

"This is the first time I’m giving a one star comment. Ordered online at 4pm and about to pick up at 6:45. I EVEN DID NOT get my pizza at 20:00! And the APP pop up, ask me to give a rate? How am I suppose to rate it without a meal? People come before and after me all left! What about my order?"

"I only return to this branch because it's on my way back from the kids' afterschool activities, but I'll rather go without pizza from Domino's Pizza Albany than returning. After placing an online order, my pizza was still in the oven when I arrived 20 minutes later. I finally got it 10 minutes after that. Ok, fair, probably busy. Unfortunately for the lady in front of me, the order progress board showed status 'Ready'. However, after waiting for some time and her having some hard words (she was the 4th unhappy customer in a row) staff told her that it (1 pizza) was still in the oven. Another staff member said the board is not always correct, it can be up to 2 minutes 'out'. One staff member halfway through assisting the woman just walked off and started slicing and boxing pizzas at the back. Another staff member had to call other staff members from the back to come help customers on 3 occasions while I was waiting. After helping they always disappeared to the back again, despite the line of people growing. It seems only a bunch of rookies were on duty, with no senior person to manage and see that things run smoothly. Totally demotivated when I got home and saw the skimpy toppings on our pizzas - yet again. A cheese & garlic pizza, but you only get a hand full of cheese in the middle with the outer third of pizza base completely dry and brown. This happens EVERY single time... Finally took the time to write a bad review which I should've done ages ago! Sorry Albany, I'll rather pay delivery fee for pizza from your Browns Bay branch - they have lots of cheese and manage their orders well! #notmakingthesamemistakeagain #badpizzabadservicedominospizzaalbanynz #godominospizzabrownsbay"

"This is one worst dominos I have ordered from. Do not go here unless they change there behaviour. Having worked at dominos for years I can tell you the 9 pieces of ham on a ham cheese pizza is far from the amount that we are required to put on. Not to mentioned there was no deep pan which shows a total lack of organisation, planning and just sheer laziness, having made dough 1000 times for prep, I can tell you this is the only way you don't have stock at the beginning of the night. Also the cheese crust is tiny! Again showing that they are under portioning the dough (probably on all the dough types (have seen it happen alot and unfortunately some owners/managers think its acceptable). Common in stores trying to save money and inflate profit. I really hope someone from the store reads this because it really is a shame to give the brand such a bad name. IT IS POSSIBLE to run a dominos and make money without shady practices. All you end up doing is losing return customers and getting bad reviews. I've been around the block I know how it works and your not doing good. Hope you decided to take some pride in the work you do, and turn it around. Good job= happy customers and good results . Bad job = rubbish service, bad end product and customers who won't come back."