Byford Family Practice

"Dr Himabindu Potlapadu is very rude. I would recommend never seeing her, even if you were desperate. She is very negative and will try to talk you around the issue if she is uneducated in it. I've seen a few doctors over my 44 years (country and city) and I have never walked out and thought I'll never go back to that doctor, until I met her. No people skills. Very disappointed at the work ethic, it's just a paycheck for some."

"Dr. Anita is good, some of the reception staff are great (emphasis on "some"), but Dr. Himabindu Potlapadu is the worst GP I've ever experienced and I won't be surprised if she ends up getting sued for malpractice. I've never had a doctor be so rude and condescending, she treated me as if I had no awareness of my own experience whatsoever and as if she was an expert on me without ever having even met me before. I told her I was very slowly lowering my dosage of my anti-depressants (NOT going off them) and so she tried to take me off them completely with no knowledge of my mental health status or history, all because she didn't like the sound of the possible side effects (none of which I said I was experiencing) which you don't have to be a doctor to know was actually very dangerous to my well-being. I left the practice in tears, she put the wrong dosage amounts on my prescriptions in order to try and force me off my medication and she was so belittling that I felt like I'd been punched in the gut when I left her office. Absolutely awful doctor, don't go to her if you want an ounce of empathy or help with anything related to your mental health."

"After being a patient here with the lovely Dr Sara I can now say since she left without me being notified and awaiting results of tests which I would never of received without asking and also not being told why Dr Sara left or where too, then being charged $30 to transfer my own medical records to my new GP this place is on my never ever ever list."

"New client for 2 kids covid vaccinations and had incredibly poor service from staff. Went to walk in to clinic and was promptly told to wait outside and call. Sat on hold for 10 minutes with no response from reception. Other patients coming and going for vaccinations. 20 minutes past our arrival we give up and just walk in to get attention of nurse. Nurse is surprised we haven't filled out new patient forms despite explaining we couldn't get anyone to check us in. Both kids vaccinated and neither was given Lolly pop despite every kid before and after being given one and them asking as they walked out (nurse may not have heard them). All these small things made us unwelcome as a new client and would not choose to go here again."

"The reception staff are so friendly and welcoming and the doctors are incredible. I always feel listened to and cared for! The waiting times are never long and the environment is always clean and relaxing."