Michael Hill Grand Central Dent Street, Toowoomba City, Queensland 4350

"I moved from Melbourne to Qld and have had my bridal set for over 10 years, Never had an issue with Michael Hill till I put my rings in at Toowoomba. They had to be sent away as one of the diamonds was loose, as we lived 2 hours away I asked if they could courier them out to be once fixed. Was charged $15.00 and when I asked if they would have to be signed for once delivered I was told YES. I did ring afew times to find out where my rings were as when I put them in I am sure the lady advised approx 2 weeks. When I rang the ladies were so rude and not helpful or even advised the full process. I rang head office and they came back to me the same day. She explained the process and I was happy with that. A month later I got my rings back via Aust Post and a note on the padded bag NO SIGNATURE REQUIRED. So why did I pay the $15.00 as they would have these bags in bulk and would not cost that much to send, also from the docket the rings were receipted in on the 1st June at 11.45am approx. So much for getting me my rings the next day. What would have happened if they went missing in the post or they just got put on the counter at work ( that is where I got them delivered to) and someone then just took it. Who would have covered the replacement of my rings?? I have to take them back there every 6 months as hubby paid the extra warranty but if I had a choice I would go elsewhere."

"Went looking for an Eternity Ring. Mia remembered us from a previous visit. The shop had the ring I wanted and offered to get a new one made in the correct size. Excellent service on a public holiday too!"

"At this store, my fiancée and I and our friend experienced possibly the rudest display of behaviour by a salesperson that we’ve come across. Be sure to avoid a staff member named Laura if you want avoid a bad experience. She was absolutely awful, inconsiderate, rude and gaslit us to our faces, lying about information she had told us. Dan and Robbie were kind and helpful. This would have been a one star review had we not eventually (after three attempts) spoken to Dan, the store manager, who was polite and helped with what we needed. This, however, doesn’t detract from what was ultimately the store’s incredibly poor communication regarding very important store policies and specific information surrounding the items (our engagement and wedding rings) we purchased. Moreover, we were shown no empathy or a basic level of respect from Laura, who on the contrary, initiated an argument with us over incorrect information that she gave us and was incredibly belittling."

"Bought a bracelet end of August and needed to get 2 links removed. Told it would have to go to Brisbane to get done and I was advised to become a V.I.P member for a better price to get it done. Have bought all my jewellery at MH stores but never had this problem. It is now 4th week and still no bracelet.... Absolutely wouldn't recommend this store."

"The manager here is possibly the rudest woman I have ever dealt with. I have been going to Michael Hill for approximately 25 years+ (and in just about every state of Australia) and NEVER have I been treated like this woman treated me. She is rude. Condescending. Dismissive and arrogant. 3 times we went there to satisfy our diamond warranty and all 3 times she was the same (other staff were nice and seemed equally uncomfortable with her attitude and even the way she spoke to them). I have not lived in a town with a Michael Hill for about 2 years now, so not only did I have her attitude to look forward to BUT I had to make a lengthy trip specifically to Toowoomba (as it is my nearest city to where I live) just to get them to look at the ring every 6 months. Well, I've given it 3 goes with this store and I will now drive even further just to avoid this shop. I am due for my next 6 monthly check of about $15 000 worth of jewellery, or I wouldn't be going anywhere near Michael Hill at all. The way I feel at the moment, I will not be spending any more money in a Michael Hill store as I can see by previous reviews here, that this rubbish "customer service" is still happening in this store."