Buckby Motors - Service Centre 71 Galvin Street, South Launceston, Tasmania 7249

"Never be back rude and don't give a stuff about the customer booked in for 9 pick up at 1.30 naa got back and waited till after 3.30 had couple of warranty issues still not fixed told them about these at previous service on going problem asked them to check my battery as its been flat a couple of times they said it tested at 12.2 volts said it was fine I was charged $260 for the 5 minute battery check and to wipe some so called bugs off radar sensor's. Still have 3 free services left but buckbys won't be going near it im from devonport would rather drive to hobart than go back to these clowns"

"Never going back. Will now have to travel to Hobart instead. Too chaotic. No one returns calls. No transparency with pricing. No communication between service department and parts."

"When I booked my wifes MG in for its first service I told them I was coming from Devonport as they have no service centre on the North West Coast. I was booked in for 11:45 and was told it would take no longer than 2 hours. When I arrived half hour early I might add, I was told there where 7 more vehicles ahead of me and my car would not be ready until after 4pm I asked what I was supposed to do, walk the town for almost 5 hours. They said sorry thats all we can do. How do they expect someone who has travelled from Devonport to wait 5 hours for their vehicle. Why book a vehicle in for 11:45. They assured me on the day I would be seen to quickly as I had to travel so far. I had waited 5 weeks to get this booking. I had to cancel the service and have made arrangements for a local company to do the Log Book Service. The service department is no help at all and I wont be using them in the future. 220klm of travel for nothing. Would definitely not recommend this company in the future. The only reason I gave this company one star is it wouldn't let me give it no stars."

"I've had to chase up where things are at with a warranty related issue on two separate occasions, first time I was told I'd missed the appointment but I had not been contacted with a booking. Today I've rang to chase up what is happening with the next step of process and was told I had it booked in for about 2 weeks time (this too was news to me - I had no correspondence regarding this and I'm not available on that date). Also my roadside assist that I get with servicing was not updated on the system so had expired. Seems someone needs to get staff more organized."

"Went to book a service recently and was informed they no longer offer loan cars. Not really surprised at the ongoing arrogant attitude of this lot, given previous less than great outcomes from previous two scheduled services. So took my business back to Performance Autos in Hobart. What a complete difference. Professional, polite, and customer focused at EVERY touchpoint. Now here is the kicker - when PA undertook the service this week they found a washer had been left in the oil filter sump. Thankfully it had not entered the engine but guess who had left it there? In short DO NOT USE THESE ARROGANT, INCOMPETENT GUYS. There is far far better - take a drive and be assured you will receive the service and backup you deserve. Buckley should have their agency rescinded."