Top End Medical Centre 1 Roystonea Avenue, Palmerston City, Northern Territory 0830

"Very disappointed with the waiting times. I have been here multiple times and every single time I had to wait nearly an hour to get in to see my doctor. What's the point of having appointment system when you are never going in at that particular time. Today I got an hour leave in the middle of my work day to attend my appointment and I was called in almost 45 minutes after my appointment time. And ended up returning back very late to work. It's would be great if we cac stick to our appointment times. Long appointment booking system should be put in place for people who thinks they need longer consulations so that people like me doesn't suffer from long waiting times even when have an appointment booked."

"If I could give it 0 stars I would but I have to give it a 1 28th of February, 2023 We walk in (myself and my partner) to get blood tests taken. We are seated for maybe 2 hours, and after myself and other patients start to ask questions about the whereabouts of this blood taker woman. Then after another what feels like eternity, she comes out and goes on a 2 and a half hour lunch break…. Seriously. You can not be for real."

"My partner had a Telehealth appointment at this centre while recently suffering from Covid. He had two appointments (the first doctor was helpful)- the second doctor provided no medical advice after my partner explained he was still unwell with covid after 6 days and also, the doctor would not provide a medical certificate until receiving the government declaration of my partner having testing positive for covid. (I am a nurse and even I was not aware that this declaration was still required). Once this was logged with the NT government website and provided to the clinic the centre still did not provide a medical certificate or even respond to the email with the required documents for that matter! Very disappointing service."

"Multiple times my appointments/phone consults have magically vanished and reception staff are rude/cannot explain this even though presumably their error (even when provided with proof of appointment being scheduled). Drs clearly under huge time pressure and consults are extremely superficial/not thorough. Given several chances and at this stage I'm totally fed up and prefer to go elsewhere. Seriously need to up their game especially if no longer bulk billing which was the only perk IMO... Northside Health have been fantastic in comparison!!"