Direct Freight Express
About the Business
Welcome to Direct Freight Express, a leading establishment and point of interest in Torrington, Australia. Located at 16 Rielly Street, our institution provides reliable and efficient freight services to various regions across the country.
We understand that recent flooding in early January had caused disruptions in our services. However, we are pleased to inform you that all areas previously impacted by the floods are now receiving freight. Despite this progress, we regret to inform you that the Kimberley Region of Western Australia continues to experience delays in our services. These service restrictions are expected to persist for the next 12-18 months. We apologize for any inconvenience caused and kindly request your patience and understanding during this challenging period. We recommend considering the extended delays when consigning to these areas.
In addition to the flooding, the ongoing bushfires in the surrounding areas of Dubbo have also resulted in delays. We are working diligently to minimize the impact on our pickup and delivery services. However, please be aware that delays may still occur.
To provide you with the most up-to-date information, we would like to highlight areas currently experiencing longer transit times due to these circumstances. Services to these areas may be affected, and we appreciate your patience and understanding:
- [List of impacted areas]
Furthermore, please note that certain services to specific areas are currently on hold due to road closures. We apologize for any inconvenience caused and assure you that we are doing everything possible to resume normal operations as soon as possible.
During this challenging time, we greatly appreciate your cooperation and understanding. Our team is dedicated to providing you with the best possible service, and we will continue to keep you informed about any developments or changes to our operations. Thank you for choosing Direct Freight Express.
Location & Phone number
16 Rielly Street, Torrington, Queensland 4350, Australia
Reviews
"FANTASTIC SERVICE !!! I have been dealing with the Toowoomba branch for a few months, the gentleman that delivers to me fortnightly is terrific. I know the drivers in the courier industry are time poor but this gentleman does everything possible to help me. Today I found all of my boxes inside my front door as he knows I struggle to lift my fortnightly delivery of goods. Best courier I have dealt with in a long time. I HIGHLY RECOMMEND THEM !!! Thank you....Silver Ridge."
"Package was scheduled to be delivered yesterday. I called this morning to see when I could be expecting it and was told that the package had been transferred to a different company for delivery. I'm not sure of usual process of delivery companies, but this means I would no longer track my package. The customer service team were unable to tell me when it would be delivered, nor could they tell me the details of the company who would be delivering it. For a company who prides themselves on carefully tracking their packages every step of the way and giving their customers the ability to access information on each and every shipment, this is pretty poor performance."
"Too bad if you live even slightly rural with this lot. Consignment arrived in Toowoomba on a Thursday and online tracking said it was due for delivery on the following day. Come Wednesday it still hadn't arrived, so I call them and am told the contractor only serves our rural area on Fridays. No answer when I asked why it wasn't delivered the previous Friday. Do not trust their online freight estimator or their online tracking service. Total farce!"
"These Guys Regularly Delver Cartons from Sydney to our Toowoomba store within 2 working days , except Tuesdays Direct freight for some weird reason don't send freight through from Brisbane . Most of the time all Items arrive within 2 days but sometime a carton will go on a trip to Cairns or somewhere for a couple of days :) ."
"Freight arrived into town on a Thursday. The courier didn't even try to deliver it Friday. Attempted to deliver on a Saturday, to a business, when we're closed. Drives around all day Monday, waits until we're closed, then tries to deliver it again. NOTE: It's not a secret we're a business that operate during business hours. Any other freight company would've delivered it Friday."
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