The Beauty & Brow Parlour Rockingham Centre

"I came in 09/05/23 around 2:30pm. The shop was entirely empty so I was immediately served. The lady serving me did not really interact with me much and would give very short answers. I had come in to get the centre of my eyebrows waxed, and I normally do them myself but did not currently have the things I needed to do them. I felt very rushed in and out, not much communication and my eyebrows were botched even though it was simply a wax just in the centre. She went through the process of waxing only to thread them after, yet still a whole chunk of hair was left behind. I did not notice at first as my eyes were watery from the threading and I was also rushing to get somewhere. The wax did not feel effective and I am not personally a fan of threading. I feel that when I ask for wax, that is the service I am getting and for staff to be able to see and fully tidy up where needed without rushing the process and missing spots."

"Very poor customer service, I was disgusted with the service or lack of service I walked away upset with how I was treated, one word commands and felt like she didn't want me there or want to touch me, I left with wax on my clothes and on my face which I scratched off before leaving. I will never go back and I will let my friends know not to go there."

"Very happy with brow threading and tinting. Reasonable price and good service. 100% recommend. Better than all the other places I've tried. The beautician really listens to your request and is very calm and collected about it. Love the atmosphere."

"Absolutely terrible, I explained that I had a very important event "my wedding" comming up in 2 weeks and needed my eyebrows to look great. Person who served me didn't care, done a terrible job on my eyebrows and rushed me out of the room and wouldn't change my brows when I asked her to. Would never recommend anyone to go here."

"The most rudest service I have ever experienced, I had a appointment for 2pm got there at 1.50 was told I’m going on lunch so I will have to sit outside and wait which I did at 2.05pm went back and the sign said closed till 2.15pm, the lady was sitting outside the store on her phone and eating her lunch, I said excuse me my appointment is 2pm I have to be over town to another appointment at 3.15, her response was well I need to eat, what do you want me to do stop eating my lunch, we have been busy and we are short staffed and you should never of been booked in, then proceeded to keep eating her lunch and then went back into the store and didn’t open for another 10 mins then came out and said to me considering I was rude and interrupted her lunch she didn’t want to do my lashes, I nearly fell off my chair, as I needed them done as I was going away and my usual lash lady was closed I said nothing and preserved but when she finished and a terrible job,at that I told her in no uncertain terms how rude she was, then she started yelling at me in the shop in front of customers not to come back I was rude. I would never never recommend or go to that place of business if it was free and whilst I was there she also spoke very rudely to a lady who came in wanting a lash refill, she said did you get them done here, lady said no, we’ll I don’t do other peoples refills go back to where you got them done, the lady said I’m on holidays from Melbourne thank you for nothing, good impression for visitors. Seriously go back and learn some manners and realise paying customers keep your business running"