The Doctors on Erin Street

"Love love love my doctor he is amazing and caring and wonderful and I wouldn't want to see anyone else but unfortunately some the front counter staff are so rude and uncaring :( I get anxiety having to talk to them to make appointments and also get anxious going back to the counter after my appointments. They seem very impatient and with my health problems I can sometimes be slow and always feel like I need to apologise to them. Wish the front counter staff were more friendly."

"I have been attending this Medical Practise & have known Dr John Hiennrich for yrs. Any doctor I have seen in the practice I could not speak more highly of. At present my father & I are being seen by Dr Dan Han & could not speak my highly of him he will go out of his way especially with the elderly to investigate fully their problems. However some of the frount counter staff especially one in particular needs to reassess her attitude to patients as people are saying that's she is nothing but rude & uncaring to people. Maybe she should seek medical help herself for her poor attitude or rethink her job there as it is giving the surgery an extremely bad name. I have spoken to many people while attending the practise that they are thinking about changing doctors due to the stress of having to deal with certain counter staff in particular. If this happens again I will enlighten her to my opinion of her unhappy nasty little attitude as she is loosing goods doctors business."

"Very rude reception staff, I dread calling this centre as the front desk staff have no empathy. I was not even able to finish a sentence before they interrupted with no appointments available. Such a shame as my family doctor is so lovely and the practice is being let down by the receptionists."

"I've been a patient here since before they moved into the current building. I have found in the last 6 months the quality of this clinic has dropped dramatically. Out of the current receptionist only 1 is friendly and helpful, I usually book online as I don't want to talk to a receptionist due to there attitude, abruptness and lack of care. I have had appointments changed without consultation especially long appointments which are made online and because of multiple reasons I need to see my doctor for only to go into the room and be told it's a standard appointment and the doctors only has time for one thing. This morning I rang at 7am to try to book an appointment today, the automatic response came on but when the receptionist to the call I was greeted with please hold a couple of times. Then it was I need to put you to a different phone, then it was I'm having computer issues, however you DID NOT put me on hold correctly and I could hear the receptionist I had been talking to making others appointments. By the time the receptionist came back to me and to book my appointment 9 minutes had passed and their were no appointments left. I love my usual doctor and the other couple I see when he is away but with the way your reception is being run I am very seriously considering leaving the practice. I understand that the receptionist positions deal with a lot but your turn over is super high and very frustrating to deal with. Update: Thank you to the practice manager for ringing and being able to sort a couple of issues out."

"The front counter staff are straight up rude Karen’s. the doctors are never on time for your appointment, don’t bother coming in 10 minutes early because you’ll be waiting 30 minutes minimum to an hour+ past your supposed “booked” appointment, every time . Long story short make sure you have nothing to do for a couple hours after your booked time otherwise you will be rescheduling your other errands. I believe the staff need a lot more training before they are even close to running The Doctors on Erin street professionally."