OZ Design Toowoomba

"Very disappointed with this company. We were told twice that our furniture would come assembled hence we organised a delivery only to discover it came in compact boxes not assembled. These I could have easily picked up from the store. I then contacted the company and suggested that a refund on delivery would be a good idea but they refused to do this and came up with no solution. I would not recommend this company."

"The single most important thing to us upon purchasing the item was when we needed it. It was a couch that was meant for a new house, meaning it was to be picked up when the house was finished. We requested that to be in June, and was assured by the sales person that it was taken care of in words. The documentation was signed off with trust and promising that the couch will be here in June. As of today (17/04/21) there has been messages coming to my phone twice a day for asking to have the item picked up FOR THE PAST 2 WEEKS(screenshot included). Upon contacting the store, turns out it was NEVER mentioned past the sale (or in writing) about the SINGLE MOST IMPORTANT request we had. The only options were to pick it up right away or have it sent back to the warehouse it came from and have it sent back when we wanted at OUR COST. The manager has checked and apparently that was NEVER SAID by us to the sales person. Trying to reach the said sales person, we found out that they were PROMOTED to elsewhere. Yes, you read that right. As someone who does not own a car big enough or has the space for furniture to be stored not used, this was annoying to say the least. This cost us in hiring for a vehicle, half a day of travelling back and forth many times and bothering friends for a storage space weeks to come until the house is finished. I shall not trust OzDesign ever again for this reason and I recommend that you as a customer make sure everything is in writing just so you don't get false promises. I have no issues regarding other staff who were friendly and tried to help us, but there was so much they could do within the rules they follow. I had no issues with anything else, but like I said, I didn't want a couch for a house with no walls. Harvey Norman, next door from Oz Design is another place we purchased more items for the house(furniture included). We tell them the same thing, we need it by June. After the sale took place, we get a curtesy call ONCE to let us know that our goods have arrived. We say the same thing and no issue whatsoever. Harvey Norman does have a massive storage space and OzDesign does not, which is NOT our issue and their excuse. Personally I would not recommend you conduct business with OzDesign, but if you do just know that you might not get what you ask for. Good luck shopping there."

"Tracey was incredibly helpful every step of the way. When there were delays in manufacturing due to the lockdown in Victoria, her communications were clear and helpful. I am delighted with my new furniture and would recommend Oz Design to anyone looking for quality furniture and excellent service."

"I have been with my wife shopping at Oz Design. Tracey the manageress has been nothing but totally professional. Her knowledge of the Store and products is a credit to her. She is always pleasant and is not the pushy sales person as previously portrayed in another review. It is a pleasure to shop at Oz Design."

"After shopping at Oz Designs on a number of occasions I have had the pleasure of being assisted by Tracey - her knowledge and experience is outstanding. I have never been disappointed with her suggestions and I have always left Oz Designs extremely happy with all my purchases"