Northern Skin 254 Sturt Street, Townsville City, Queensland 4810

"Arrived at 9am for a consultation. Stood there for 6 minutes whilst the receptionist continued to ignore me. Albeit she was on the phone, and more concerned with taking a $200 lip filler deposit from a prospect (or pending commission), but surely she could have given me eye contact at least . I glady left as her life is no more important than mine .oh well, terrible service speaks volumes (pardon the pun), yours truely, Lisa"

"Not impressed. Person dealing with the public could not give details about the products and services. And refused to find out when asked. She said I would have to come in and find out myself - when it was something I needed to know to compare with others to decide if I would come in at all. Then she got patronizing. And it turned out that the limited information she was giving me was incorrect."

"I recently had the pleasure of receiving two skin treatments from Alison and I can confidently say that she is amazing! She tailored my treatments according to my specific needs and concerns, and the results were nothing short of impressive. In just one visit, my skin was noticeably clearer and more radiant. What I appreciated most about Alison was her honest approach to skincare. Unlike many other places, she didn't try to sell me a bunch of expensive products that I didn't need. Instead, she focused on providing me with the best possible treatment to achieve my desired results. The experience was incredibly refreshing and left me feeling more confident in my skin. I highly recommend Alison to anyone looking for someone who is skilled and honest, and who truly cares about their clients. Thank you, Alison, for the amazing treatments and for helping me achieve my skincare goals!"

"I was upset when I arrived for my appointment as I was struggling moving to a new town and being alone and the receptionist told me as I was upset the specialists refused to see me and I would have to reschedule. They shoved the rescheduled appointment in my hand and I admit I wasn’t organised noting the new time but I unintentionally missed my 2nd appointment and received a phone call the minute after my missed appointment to be told I would be charged a $100 cancellation fee. I understand this is policy and apologised profusely and asked why they didn’t call me when I hadn’t arrived by my appointment time as I was 5 minutes up the road and was told by the receptionist ‘they don’t do that’ and ‘they have been lenient to me’. I’m disgusted by this lack of compassion and customer service when all I wanted was help with my pigmentation. I did the right thing paying my cancellation fee but I technically should have billed the specialists as they cancelled on me first! I have now spent thousands of dollars at Silk Laser and have told everyone I know how I was treated. I am leaving this review so I hope the specialists and the receptionist don’t treat another lady like this again."