aQua (by H.I.S. Cairns)

"We had a problem, but they took care of it for us. Thank you!"

"It was about 9 years ago, but I used it. Due to the bad weather at the site, the activity schedule was flexibly accommodated. It was very reassuring during an unfamiliar journey. It was a long time ago, but thank you very much. It's a pity that the recent evaluation is bad, I want you to do your best..."

"HISw for better or worse If you want service, look for another travel agency. Even if you are accustomed to traveling to some extent, you can't wipe away the unkindness w I participated in the tour, but... the feeling of throwing a round... w Well... 2 stars even if you add that they will arrange it properly"

"Recently used from Japan. Honestly the worst company ever. Why is it rated so high? 3.8 would be too expensive. I can't help it because I'm a foreigner writing a comment. First of all, the staff at the airport was unfriendly. What does it mean to not help customers when they are in trouble? Anyway, I'm not empowering the customer service business! That's what I thought. The office staff are very business-like and have no affableness, and I often feel that this is why I am getting paid. Could you please come home early? The office with an airy atmosphere is the worst. I regret coming here to the office. I wondered what kind of employee training they were doing. Really annoying. I didn't expect low service because it's cheap, but it's too bad. It's lower than Japanese convenience stores. Foreigners who work in Japan using Japanese know how to serve Japanese people. I was also surprised by the sparse knowledge of the guide in charge. You're much better off searching on your phone yourself. Who wants to use a company that can't be fragile in employee education? As Japanese people, you should provide services that please Japanese people, as long as you deal with Japanese customers. Who wants to pay money to a company with such a low valuation? As a company, we should change our approach to service. Shame on you. Aren't you ashamed to say this? We should understand our evaluation."

"Really fast processing for Japan Rail Pass. Because it was my first time using, they ran me through what to do and where to go. Staff were really friendly."