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Swains Ormeau
21 Blanck Street, Ormeau, Queensland, Australia
About Swains Ormeau
Welcome to Swains Ormeau, your premier car repair establishment and point of interest in the heart of Ormeau, Australia. Located on Blanck Street, our institution is dedicated to providing top-notch automotive services to our valued customers.
At Swains Ormeau, we understand the importance of keeping your vehicle in peak condition. With our team of highly skilled technicians, state-of-the-art facilities, and a commitment to customer satisfaction, we guarantee an exceptional car repair experience like no other.
Whether your vehicle requires routine maintenance, minor repairs, or extensive diagnostics, we have you covered. Our expert technicians possess years of experience and are equipped with the latest tools and equipment to tackle any automotive issue efficiently and effectively. From engine repairs to brake replacements, suspension work to electrical diagnostics, we strive to deliver reliable and long-lasting solutions for all makes and models.
We pride ourselves on our transparent and honest approach to car repairs. Before commencing any work on your vehicle, our friendly staff will provide a detailed explanation of the necessary repairs, along with a fair and competitive quote. We believe in open communication, ensuring that you are fully informed throughout the entire repair process.
At Swains Ormeau, customer satisfaction is our top priority. We understand that your time is valuable, which is why we strive to complete repairs in a timely manner, without compromising on quality. Our commitment to excellence extends beyond our repair services, as we also offer exceptional customer service. Our knowledgeable staff is always ready to assist you with any questions or concerns you may have, ensuring a pleasant and stress-free experience.
Conveniently located in Ormeau, our establishment is easily accessible to both locals and visitors alike. We invite you to visit our modern and welcoming facility, where you can trust that your vehicle will be in the hands of skilled professionals who genuinely care about your car's well-being.
At Swains Ormeau, we aim to exceed your expectations and become your go-to car repair establishment in Australia. Contact us today or visit our website to schedule an appointment or learn more about our comprehensive range of services. Experience the Swains Ormeau difference and let us get your vehicle back on the road in optimal condition.
Photos of Swains Ormeau
21 Blanck St, Ormeau QLD 4208, Australia
Opening hours of Swains Ormeau
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Swains Ormeau
"My car was sent to Swains for an insurance claim so not by my choice, nor would it be after that. I was originally told 5 days...that turned into 15 days and when I would phone for updates I was constantly told it'd be the next day due to quality control checks. Granted they did a good job of the repair but the process itself was awfully frustrating. I would much prefer being given a longer time frame rather than being given false hope of it being ready when its clearly not going to be."
"My car was insured with Youi and needed a door to be fixed. The car was still drivable. When we dropped the car off we were told it would take approximately 4-5 days. After phone call updates over a period of 2 weeks it ended up taking 19 days. At no point in time did Swains Ormeau offer me any assistance due to the delays, despite me explaining how it was impacting my family. They could not commit to a time for me to pick up my car despite my multiple requests after significant delays. I also explained the need to have some certainly as to when I could pick up the car so I could make alternative arrangements so I could work and pick up my child. Reception staff advised they don’t make commitments as to when the car will be ready in case there are “delays” and that they only advise when they are aiming to get things done by. I had a terrible experience and would not recommend Swains Ormeau to ANYONE!"
"The worst experience ever.. I had a minor accident back to the beginning of December last year 2022, the appointment was booked in by my insurance company, and the car is finally and fully fixed in April, total 4 months time!! I got an email that my car has been repaired in February, but when I pick up my car I found that there is an area still hasn’t been repaired. The staff told me that the stock is at back order when I found out and asked him, but it was already 2 months after my car was sent to Swains. Very unprofessional. I have been trying to contact them and see if they have back in stock, they would put you on hold for like 15-20 mins. The other times that I called them, they asked “can I put you on hold” once they picked up the call, then you need to wait for 10 mins, and you didn’t even tell them or ask them questions. They would NEVER give you a call back and update you. Very poor communication. Would not go back again."
"Completely the worst experience. Through the insurance company, my car went here and they keep extending the dates. No idea that for $4k they take two weeks sounds like 40 million estimations. Accept that ordering parts take time but after that no work on repairing for 2 weeks and extending it. 8 weeks now and keep losing $350 on the rental car each week. They did even not inform me that the car is not ready 2 days before of estimated day. Worst service ever."
"My car is currently in this company to get fixed. Timeline. Car arrived to their work shop 28th Feb after approx a week of having the car. Was messaged 15 March to say parts are 5-7 days away. Received message 22nd to say parts have arrived. I called them the 27th to confirm car process, was told it would go into production next few days. I got told today after calling again April 3, after being put on hold for several minutes that my car will go into production tomorrow and won’t be ready until the 11th April. I have been waiting over a month now for a front light to be fixed. I would not recommend this company if you need your car for work purposes or just in general living."
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