Hertz Car Rental - Cairns Apt
Airport Avenue, Cairns City Queensland 4870
About Hertz Car Rental - Cairns Apt
Welcome to Hertz Car Rental - Cairns Apt, your convenient and reliable car rental solution in Cairns, Australia. Located at Airport Avenue in Cairns City, our institution offers a wide range of vehicles to suit your travel needs.
As a reputable car rental establishment, we strive to provide exceptional service and ensure a seamless rental experience for our customers. Whether you are visiting Cairns for business or pleasure, our fleet of well-maintained and modern vehicles will cater to your transportation requirements.
At Hertz Car Rental - Cairns Apt, we understand the importance of convenience and efficiency. Our location at Cairns Airport allows you to easily pick up and drop off your rental vehicle, ensuring a hassle-free journey from the moment you arrive.
To enhance your experience with us, we offer a unique ID option called "Username" that you can create to log in to Hertz.com. This optional feature allows you to replace your member number with a personalized ID, making it even more convenient to access our services online. However, rest assured that you can still log in using your member number if you prefer not to create a unique ID.
Whether you need a compact car for exploring the city, a spacious SUV for a family adventure, or a luxurious vehicle for a special occasion, Hertz Car Rental - Cairns Apt has the perfect vehicle for you. Our friendly and knowledgeable staff are always ready to assist you in selecting the ideal car that fits your preferences and budget.
Explore the stunning natural beauty of Cairns and its surrounding regions at your own pace with a reliable rental car from Hertz. From the Great Barrier Reef to the Daintree Rainforest, there is so much to discover and experience in this captivating part of Australia.
Book your rental car with Hertz Car Rental - Cairns Apt today and embark on an unforgettable journey in Cairns, Australia. Trust in our commitment to quality, convenience, and exceptional customer service as you explore this remarkable destination.
Photos of Hertz Car Rental - Cairns Apt
Terminal Building, Airport Ave, Cairns City QLD 4870, Australia
Opening hours of Hertz Car Rental - Cairns Apt
Monday:
06:00 - 23:00
Tuesday:
06:00 - 23:00
Wednesday:
06:00 - 23:00
Thursday:
06:00 - 23:00
Friday:
06:00 - 23:00
Saturday:
06:00 - 23:00
Sunday:
06:00 - 23:00
Reviews of Hertz Car Rental - Cairns Apt
"The most expensive airport option providing the lowest quality SUV on the market. Staff were friendly and pickup was a breeze, but we paid literally 2x the price of competitors for a really poor quality car. Can’t recommend."
"We hired a van for our trip in Cairns for June 2023. As we always do with rentals we took photos of any present damage and kept our rental agreement in our files. When we returned the vehicle in the middle of the day and there was no attendant to complete the vehicle handover. One week after the vehicle return, Hertz withdrew several thousand dollars from our account without any contact, receipt or notification. This was accompanied with a second charge for another several thousand dollars worth of what they claimed to be damage. The damage when questioned was already there upon pickup and reflected in our original rental agreement. We of course had photos and a copy of the rental agreement and are still awaiting a refund. As well as the refund being complete we're also keen to hear how this can happen in the first place considering the damage was already reported on the rental agreement - I can't see any justification that isn't just a scam?"
"We hired a HiAce for week whilst in Cairns in June 2023. We did our due diligence by taking photos of damage to the vehicle (inc. scratches, dents, scuffs, etc etc). We filled out the pre hire form for damage with the staff on duty and noted the damage in our agreement. Upon returning the vehicle, there was no staff on duty to complete the vehicle handover with. A week following the return of our vehicle, Hertz withdrew over $3000 from our accounts without any form of notification or justification. It was only after querying the expense that they told us they claimed damage for a dent in the vehicle which was already documented on our agreement. Luckily we had photo evidence of that it was pre-existing, although we're still awaiting a response and refund of our money. An extremely disappointing experience with this particular rental considering the amount of documentation already covering the damage. Is it standard practice to take money from customers without an explanation, notification or chance to respond?"
"They canceled my reservation of 12 passenger van without notifying me. They did not have a vehicle to accommodate our group, and then offer us walk up rates for 2 cars! They did not seem to be bothered by the mess up and blamed corporate but didn’t try to help us out all all! Very poor customer service! Needless to say I took my business to another place!"
"28OCT22: Updated review from 1 star to 4 stars primarily due to efforts of manager that sorted the problem. Of note, I believe the Hertz Survey works best for a Response because the numerous other channels I attempted to contact Hertz never amounted to a Representative getting back to me. ———————————————————————— Original Review: This location had “No before & after walkthrough” so you can be held liable with any damages you see when you initially rent car (I was charged $1100 AUD). Now, I have to wait 2-3 weeks for them to respond to my before & after pictures of the same damages on car. Of note, I am also Hertz Presidents Circle & despite over 100 rentals, this is my first incident report… Full Story: Arrived at 7 pm rush on 24SEP with only one Hertz agent. As a result, no walkthrough with car but car clearly had damages, dents & bumper damage. I took before pictures. Returning 5 days later at noon, there were plenty of Hertz return agents but no one wanted to inspect car while you are in the area, despite my insistence. They said to just drop keys off in box. Suspecting something fishy, I took after pictures. Not even 20 mins later after drop-off, they send me a incident report…for the previous bumper damage. Automated email says you can send pictures (I sent before & after) but now I have to deal with corporate office & their auto-reply says they take 15-25 days to respond. While you wait, they will go ahead & charge you… 30SEP Update: Rental Reference Agreement: K26007235F2 Captioned each photo, night time photos is the before rental photos where you can see passenger bumper damage & dent (you can see scratches as well). Daytime photos are the returning photos, highlighting same damages & no new damages."
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