Sheraton Grand Mirage Resort, Port Douglas
168-190 Port Douglas Road, Port Douglas, Queensland, Australia
Photos of Sheraton Grand Mirage Resort, Port Douglas
168-190 Port Douglas Rd, Port Douglas QLD 4877, Australia
Reviews of Sheraton Grand Mirage Resort, Port Douglas
"This place should be downgraded to max 3 stars not 5. We came here for a relaxing time and ended up in the unit 5m away from a wedding party. The music was over both days. My complaint got me a downgraded room from pool access to 3rd floor for 1 room and ground floor for our kids room. So not even same building. Then apparently we should’ve received a note about the noise. Nope! But I rang on day 1 and was told no functions this weekend so apparently the wedding party isn’t a function. Worst location for us. No remorse. I want my rooms refunded as this was not at all the relaxing stay they preach. I tried to add video of the noise but couldn’t attach."
"It's a special place but management has gotten greedy. Room had everything we needed. The restriction on the number of pool towels was strange. Pools were too cold for swimming. Breakfast was just too expensive to justify. Prices for pool cabanas is just insane and greedy, so 99% were empty. At the very least, make reservations for these a minimum spend deal for the day booking. Cafe in lobby bar closed too early so there was no coffee option inside for the afternoon."
"My wife and I went here for our honeymoon. The staff were so friendly and accommodating from the time we arrived till we left. The rooms were really nice. We had a garden suite which was perfect. Buffet breakfast had a really good spread. Due to the number of people it’s best to order a coffee straightaway or get one from the coffee machines or you could be in for a wait. We ate dinner at all three restaurants and they were all delish."
"Beautiful resort, large lagoon access room was an excellent and worthwhile upgrade which the kids loved. Breakfast was great and catered to demand well, overall service has been outstanding. Drinks were all very well made and pool bar is a nice feature though expect some wait time. More could be done to address the practice of reserving sun loungers but there were always options. Having four mile beach at your doorstep and the kid friendly lagoons was another plus. Check in for Bonvoy Elite members was a nice touch and the valet luggage service were as good as we’ve ever seen."
"Booked for 4 nights to celebrate our wedding anniversary and could not recommend the Hotel enough. The resort is awesome, wonderful pools and gardens and so relaxing. The location is sensational on the beach within walking distance of Port Douglas. The food was excellent and chose to eat at the Hotel every night. All the staff were great to deal with from check in to check out and a very special thank you goes to Candy who looked after us in the restaurants and made us feel so special, she was exceptional. I think you can tell we had a fabulous time and can't wait to book again."
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