FedEx Station

"They take forever to deliver, then keep your parcel ALL DAY ‘on board for delivery’, then try to deliver after hours! I bet the driver just left a card because he couldn’t be bothered delivering at the end of his day (I’ve been dealing with deliver companies for years and have seen a lot). Now we have to make the trip to pick up our parcel from the depot since they are so unreliable. And then it took them 10mins to find it even though it said ‘ready for collection’. Their slogan is ‘’sure we can’’… what, provide terrible customer service? No doubt. Oh wait, and after just picking up someone calls us to say ‘did you request to pickup instead of a redelivery’??? We just picked up, get organised people!!"

"One of the worst services in Australia. They have third party agents outside Australia promise to deliver but they won't. Don't waste your money by going with this courier."

"Package I ordered was out for delivery, its now 2 weeks later and the package is still at depot, which is impossible to contact directly due to an automated service. Absolutely disgusting customer service. No regard or common sense when it comes to contacting you back. Why am I doing their job and collecting my own parcel, when I paid for delivery? Lift your game FEDEX."

"I received a text message from Fedex to pay for the Import Tax etc. owing on my parcel from overseas. There was only one option for payment which was by Credit Card and there was a $25 sur charge attached. As I have not had this charge added before I rang the number given in the text. I enquired as to the extra charge and said I would prefer to pay by Bank Transfer, to avoid the $25 fee. The woman gave me the Bank details to pay the money, but there was no reference number for my invoice or delivery. When I queried this she said I didn't need a reference no. I asked how with the thousands of customers paying would they know that the payment came from me and that it was my Invoice being paid. She again said I didn't need it. Here I asked to speak to her superior, she went silent and did not answer when i repeatedly asked if she was still there. After 5 minutes I hung up the phone. I then called the Fedex office in Cairns and spoke to another lady who was very kind. She said she sent an email to the Fedex Agency I had spoken with and asked them to call me to discuss the issue further. This was on Friday afternoon, it is now 3.45pm Monday and I still have had no contact from the Agency."

"A parcel I ordered from America was delivered to a service centre in a different town to where I live. I was called by the service centre and told that my parcel was ready for collection. I can't pick it up as I work and the centre is only open during business hours. It's also a 45 minutes round trip to go and get it. The delivery driver would have literally driven right past my house to go to the next town to deliver it there. I was told that if I don't pick it up in 5 days, my parcel would be returned to the sender. I called Fed ex the next morning and was told by the customer service agent that they would try and sort it out and that they would call me back in 1 to 2 hours. Nobody called. I called the next day and was told exactly the same thing. Third day - same story. I emailed them but no answer, so I called a second time on the third day and was told that they were contacting the delivery agent about it but that the delivery agent said it was impossible to deliver it to me because I'm out of service area.... despite the town it was delivered to being further away from the main delivery depot. Freaking ridiculous and I don't understand why you would say you can deliver a parcel if I'm out of your delivery area. Come on Fedex, not cool."