Commonwealth Bank Cairns Branch 76 Lake Street, Cairns City, Queensland 4870

"Very poor customer service. Told me twice to go go away and ring a number online. Online staff told me branch should have seen me and even lodged a complaint about them. Staff seem to be of the impression customers need to work around them rather than serve customers. Not everyone can come on a Thursday night. Either get more staff or extend the working hours of staff past closing, it’s ridiculous to turn people away when the branch is still open for half an hour. Only needed to get a keycard for my teenage daughters account for goodness sake. Next time will use a different bank, Bendigo is much more helpful."

"A lovely lady helped me set up my bank account. Really good experience"

"we opened our bank accounts here really easily. all the staff members we spoke to were super friendly, patient, and attentive!"

"Nothing but the great experience over the ears. From home loans, accounts, packages, customer services second to none. Even got great assistance from comm bank when my card got hacked overseas. I got nothing less than 5 stars to give"

"Currently travelling from the UK and couldn't believe the experience we had in the Cairns branch. Firstly we tried calling multiple times throughout the day and got no answers. When first entering the branch you've got to go into a initial queue which takes ages to get through to get to what you actually want. We got told to come back the next day because the queue was so big whilst the store was still open for another 3 hours. We came back the next day to open our bank accounts. We had to wait an hour to do so which is fine; happy to wait that time. My partner got seen to which took another half hour or so and then all the staff disappeared. I was next in line and had to wait another hour to be seen to. I asked how long until I could be seen to and there was a lot of confusion but a lovely lady went out of her way to open my account for me. It seems ridiculous that you're unable to send a bank card to another branch for you to pick up. When questioning this and making general reference to the fact that this is possible in England, I got a very aggressive, loud and rude response from a staff member, her name starting with C, she said "well we aren't in England are we, we're in Australia" in a very condescending tone in answer to a general question. Members of staff in the branch were chewing gum and not dressed very formally. I'm sure a lot of people feel like a inconvenience when they walk into that branch instead of customers. Just overall a very poor experience. Thank you to the lady that served me; prevented me from going to a different bank. ☺️"