StarTrack Cairns
About the Business
Welcome to StarTrack Cairns, located at 60 Buchan Street in Portsmith, Australia. As a prominent establishment and point of interest, we offer a range of services to cater to your freight and distribution needs.
At StarTrack Cairns, we understand the importance of reliable delivery services. Whether you need to redeliver, redirect, or collect a missed delivery, our team is here to assist you. As Australia's largest delivery network, you can trust us to handle your packages with care and efficiency.
Please note that the delivery estimates provided on our website should be used as a guide only, as unforeseen disruptions may cause delays. Additionally, items exceeding our weight and size limits, as well as those requiring manual handling such as Dangerous Goods, may take longer to process.
To ensure a smooth booking process, please provide accurate and complete details when making your reservation. If you have any questions or need further assistance, please don't hesitate to reach out to us. You can either fill out the form on our website or give us a call at 13 2345. Our customer service representatives are available from 8:00am to 6:00pm (AEST) on weekdays, except for Western Australia, which operates from 8:00am to 5:30pm (excluding Public Holidays).
In addition to our delivery services, we also offer a range of B2B and B2C solutions, including courier and next flight options, as well as warehousing and 3PL solutions. If you're looking for ways to enhance your business operations, feel free to ask us how we can help.
In today's fast-paced world of eCommerce and fashion, delivery is everything. That's why many businesses rely on StarTrack for their logistics needs. As one of our satisfied customers puts it, "Whether it's a pair to the bush, or hundreds of pairs to our stores in capital cities, StarTrack gives us the competitive advantage."
Furthermore, we take pride in our involvement in important transportation endeavors. Tammi and the Next-Flight team, for instance, play a vital role in the safe transport of live human organs across Australia. We understand the critical nature of such deliveries and are committed to ensuring their timely and secure arrival.
Please note that our phone lines may currently be busy due to high call volumes. If your inquiry is urgent, please feel free to give us a call. Alternatively, for non-urgent matters, we encourage you to make an online enquiry through our website.
For our customers in Western Australia, our operating hours are from 8:00am to 5:30pm, Monday to Friday.
Lastly, we would like to acknowledge the Traditional Custodians of the land on which we operate. We recognize and respect their ongoing connection to the land, water, and community. We pay our respects to Elders past, present, and emerging.
Thank you for choosing StarTrack Cairns. We look forward to serving you and meeting all your delivery needs.
Photos
Location & Phone number
60 Buchan Street, Portsmith, Queensland 4870, Australia
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Been waiting whole afternoon for picking up instead of going to work and no one turned up. Called many times and not helpful at all. And I have to carry dozens of kilos parcels back to upstairs again."
"Got a notification to say parcel was ready to be picked up. Office hard to find in industrial district and collection times are listed as 9am-5pm weekdays. When finding the office there’s a sign saying parcel collection 8am - 4pm weekdays. I left work early to collect this and arrived at 4:30… As far as I’m aware no attempt was made to deliver the parcel to my address."
"Ordered some LIVE aquarium Fish with this “premium” postage service costing me $29.00 Tracking shows arriving today. I patiently wait all afternoon, now 5:15 (start work at 5:00pm), and the package has not arrived. “Presumabely” now, it will arrive tomorrow when I’m out working. That potentially means that the kids package of live fish worth $180 plus $29 postage will sit in the sun and the fish will be dead. WHAT A PATHETIC POSTAL SERVICE"
"Every other parcel has been delivered to my address or for pick up at one of three nearby Post Offices. I am overseas and had arranged for my neighbour to pick up my parcel from the PO. This is the one and only time a parcel has been left at the depot and there is no option on the Startrack website to address this problem. At no point does it advise or warn you the AP tracking number wont work on the Startrack website, you have to guess you have to use the Startrack tracking number after you find it."
"I will not use this company again. I received a message that the package was delivered on March 17th, but it did not arrive until next Wednesday, March 22nd. The next morning, I went to the office to collect the package and asked why they didn't leave a notification card in my mailbox. The office staff and the delivery driver made excuses, saying they couldn't get in because the apartment gate was not open, but they didn't even apologize for the inconvenience. Of course, they didn't even offer an apology. I was very surprised and embarrassed. It doesn't make sense that I had to pay $30 for this kind of service. I hope they give a strong warning to the two employees. They ignore their customers too much. I don't want to give any stars/rating."
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