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Belle Property Escapes Palm Cove
17 Veivers Road, Palm Cove, Queensland, Australia
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Photos of Belle Property Escapes Palm Cove
4b/17 Veivers Rd, Palm Cove QLD 4879, Australia
Reviews of Belle Property Escapes Palm Cove
"I recently had an extremely disappointing and frustrating stay at Apt 417 Sea Temple, Palm Cove. From the very beginning, our experience was marred by a series of unacceptable issues that left us feeling utterly unsatisfied and ripped off. Upon checking in, we were excited to relax and enjoy our time at the hotel. However, we were immediately greeted with a faulty freezer in our room. (the rooms has one seperate freezer and a seperate fridge). We had brought some delicious ice cream with us to indulge in during our stay, but unfortunately, the freezer's malfunction caused it to melt into a sad, gooey mess. This was only the beginning of our problems. After reporting the freezer issue to the Antje she arranged to have it replaced it with a mini-fridge, but this "solution" proved to be equally problematic, both fridges had intermittent cooling, rendering it virtually useless and jeopardising any chance of storing perishable items. The technician who attended claimed this was an ongoing known issue to management who chose not to replace it due to cost savings. As if that weren't enough, three television sets in our room were completely non-functional. We contacted Antje from Belle Escape several times and provided videos, texts and ongoing communication for two days who arranged 3 technicians to visit our room. All the while, our valuable holiday time was being wasted on multiple communications with the Belle Escape. One of the most essential aspects of a comfortable hotel stay is a good night's sleep, and this was made impossible by the air conditioning being locked and unable to go any cooler than 24 degrees Celsius. This left us tossing and turning in our beds, trying in vain to get some rest and eventually feeling completely exhausted during our entire stay. After experiencing such an abysmal stay, we reached out to the Antje at Belle Escapes to request compensation for the myriad of disruptions, the loss of our food, and the lack of basic amenities, and loss of peace and quiet. However, our efforts to resolve the situation were met with indifference. I text and called to enquire about compensation to which Antje said "yes of course, let me speak to the owners". She never returned my calls or multiple texts and after chasing the receptionist up and explained our situation to the receptionist said that $150.00 was approved. After paying a hefty $4000 for this disaster of a stay, they had the audacity to offer a mere $150.00 discount as if it would make up for the inconveniences and distress we endured, including loss of groceries purchased that were spoiled. The limited communication about the discount was insulting, further proving that this establishment has no regard for their guests' comfort or satisfaction. To date, I have received compensation and no communication from Belle Escapes about the appalling stay. They have refused to communicate with us regarding any form of compensation. Apartment 417 - The Sea Temple is an utter disgrace, and I implore anyone considering staying here to steer clear. Save yourself the headache, stress, and disappointment by choosing any other accommodation available. It is abundantly clear that this place is nothing more than a poorly managed and deceptive establishment that preys on unsuspecting guests who are seeking a peaceful and enjoyable getaway. The faulty freezer, malfunctioning mini-fridge, non-functional televisions, and unbearable temperature control made this experience unforgettable, but for all the wrong reasons. The complete lack of accountability and disregard for guest satisfaction demonstrated by the Belle Escapes left us feeling deeply disappointed and disheartened. I strongly advise against considering 417 Sea Temple or dealing with Belle Escapes for any stay if you wish to avoid the same level of frustration and disappointment that we endured. Save yourself the headache and disappointment; your money and peace of mind are better spent elsewhere."
"We had a 10-night stay at the fabulous Bethany Beach House in Trinity Beach, which is a new property managed by Belle Property Escapes. The house is spectacular from the moment you walk-in. The owners have thought of everything whether you have young kids or are just looking for a relaxing time and it is beautifully furnished. A welcome basket and staples in the pantry ensured you had the basics (and some treats) on arrival, and the house is walking distance to two convenience stores or a short drive to two different supermarkets. The House comfortably sleeps 10 people and has two different indoor living spaces, plus an undercover outdoor space so guests can spread out and do something different. A pool onsite is a luxury, but it's also only a 5-minute walk to the picturesque beach. There is also a BBQ onsite, a massive outdoor dining space, automated sun shades, air conditioning and fans in every room and a big kitchen to be able to cook meals onsite if that's your preference. The property managers were also super helpful and responsive to any query. Just a 20 minute drive from Cairns Airport, we could not fault this property and had an absolutely lovely and relaxing time. Will definitely be back."
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