The Good Guys Townsville
Duckworth Street, Garbutt, Queensland, Australia
About The Good Guys Townsville
Welcome to The Good Guys Townsville, located at Garbutt, Duckworth Street! We are a renowned establishment in Australia, serving as a furniture store, home goods store, point of interest, and a popular shopping destination.
At The Good Guys Townsville, we prioritize your convenience and strive to save you time. That's why we offer an online form for all Returns, Refund, Repairs, and Exchanges. No need to wait in long queues or make multiple trips to the store. Simply fill out the form online, and we'll take care of the rest.
Join our Gold Service Extras Membership program and enjoy exclusive benefits from day one. As a member, you'll have access to product care, StoreCash rewards, and exclusive offers and sales. Starting your report online ensures speedy service, and lodging a claim initiates the swap or screen replacement process.
For new customers, we have a special offer. Apply and get approved for a Latitude Gem Visa credit card to avail exciting benefits. Please visit our website or store for more details. Credit is provided by Latitude Finance Australia, a trusted financial institution.
Earn StoreCash by meeting qualifying conditions, including signing up for StoreCash and downloading the Digital Wallet before making a purchase. Refer to StoreCash T&Cs for full details, and visit our website for more information.
Our discounts apply to the current ticketed or advertised price. We negotiate to bring you the best deals, and some products may have been sold below the ticketed price in certain stores prior to the discount offer. Please see the specific product for more details.
Time limits and T&Cs apply to certain offers. Please refer to the product description for more information.
Enjoy a bonus service within 30km from our store, with additional charges applying after 30km. This offer excludes eBay and commercial orders. See the product details for more information.
If you're porting in or a new customer, we have a special offer for you. Please note that this offer excludes current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services. The bonus will be issued once the connection has been approved.
Store Credits are sent via SMS or email, and the expiry dates may vary by promotion. Please note that this offer excludes all types of Gift Cards, Epay Cards, and Agency brands. Visit our website for full details.
Certain terms and conditions apply to our services. Please see the provided links for more information.
At The Good Guys Home Services, we have licensed subcontractors who perform gas fitting, electrical, and plumbing work. All required safety/compliance certificates are issued by these licensed subcontractors. Please note that Home Services Network Pty Ltd is the entity responsible for these services.
If you have a Spot. Buy Now, Pay Later account, you can enjoy a special offer. Spend $50 or more in one transaction at The Good Guys until September 30, 2023, and receive a $20 The Good Guys eGift Card. Refunds, chargebacks, and special promotions do not contribute to the spend criteria. Please note that this offer is limited to one eGift Card per Spot. Buy Now, Pay Later account.
To access your StoreCash balance and current offers, please enter your mobile number below to receive a verification code via text message. Once verified, you'll have access to all the benefits.
Thank you for choosing The Good Guys Townsville. We are committed to providing you with excellent service and top-quality products.
Photos of The Good Guys Townsville
Shop 11, Building C, Domain Central, Duckworth St, Garbutt QLD 4814, Australia
Opening hours of The Good Guys Townsville
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 19:00
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:00
Sunday:
10:00 - 17:00
Reviews of The Good Guys Townsville
"Couldn’t complain about service as there was none, went in to buy a new iPad and tablet, was there about 15mins and no one even asked if need help, one guy on the phone and two guys standing around talking, hardly anyone else in the store at the time, lucky for jb, they got the sale."
"Got sold a faulty washing machine from the that broke in 6 months barely 60 uses...It been over 2 months ths and thet haven't done a thing. A guy came around a month after reporting the issue and spent 5 minutes and said it was stuffed. Now another month has passed and no contact. Luckily my friend who was going to use them for a very large order dodged a bullet after I told him how bad they are and pointed out the reviews."
"I was in the store today to buy a fridge and received outstanding service from Rowena. She was able to give me a great price on my fridge with same day delivery on a Sunday. Very professional and friendly service. I would strongly recommend this store and in particular Rowena."
"I ordered a new phone online. I paid for next day delivery as the option was available, this was a Thursday. I watched for order updates hoping my new phone would arrive as I paid extra to make it so. Nope, ok I live in a rural area so that's not uncommon. But my order still hasn't been picked or even actioned , so why did I get charged for the extra if the service can't be met. No contact details to customer service is easily found in their web site, how common nowadays, so based in my experience with what should have been a simple online transaction I wouldn't go near this mob. Please note this was an Online order."
"Had an excellent experience with this store, the staff, and the products available. After deciding on a washing machine I wanted via the website, I went instore and spoke with Fiona. From the beginning she was friendly and helpful, and didn't try to change my mind or upsell me a more expensive product. In fact without being asked she knocked the price on my item even lower when it was already on sale! My questions were all patiently answered and I felt welcome and confident in my purchase. The rest of the team on the floor and at the register were also lovely. By the way, paying that little bit extra for premium delivery is absolutely worth it! The people who delivered and installed my new washing machine were so professional, careful and considerate, and having them take away the old machine made everything that much easier. Couldn't be happier with this experience! Thank you so much."
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