Hungry Jack's Burgers Springwood 3386 Pacific Highway, Springwood, Queensland 4127

"Where do I start! 1) I was patiently waiting at the counter to be served as it appeared no one was around or possibly busy attending to drive thru orders however a staff member came from within the store and was served immediately by the on duty Manager meanwhile after I gave a look of despair to the person who was meant to be serving on front counter (if you can call them a customer service person) I was finally acknowledged and asked if had been served. I replied with no I haven't and my order was taken. 2) Upon receiving my order burger was stone cold and looked rather unappealing and slapped together like it was meant for the rubbish bin and dripping in sauce, returned to the counter and had burger replaced. Fresh burger was made and it was actually warm as you'd expect it to be. 3) Store has no ice therfore drinks were warm but you don't expect them to be flat but going from the staff's understanding the ice apparently is what gives soft drink bubbles when I thought it was to do with carbonation, after several attempts at trying to explain the above to staff we finally spoke to the Manager on duty to which they tried the soft drink themselves and agreed it was flat and distasteful. Manager replaced drinks with something else of our choice. Going from the above unpleasant and disappointing experiences with everything from service, food and general ambience of the store I would never return. I understand customer service these days is not like it was or used to be however at this particular store it's non existent. You'd think average customer service at minimum would be given."

"The order took for ever , the coffee was terrible and the coke was warm. The so called onion rings, was without onion in quite a few. The burger was dripping in sauce. We will never return and let our friends know. Service was not there, our friend waited and waited just for sugar that they didn't give in the first time"

"More than often orders are incomplete. Drive-thru always a long wait. Need to re heat the food when you get home. Last 2 years are enough visits here. Hopefully other stores can provide better service otherwise The Burgers are Always Colder at Hungry Jacks."