Portarlington Beach Motel 155 Newcombe Street, Portarlington, Victoria 3223

"Never in all my life have I come across an organisation that puts profits over people like Portarlington Beach Motel. Operational management should be ashamed of themselves. Our family has suffered several medical emergencies over the past few months and the most recent was this morning (25 th January) when a member of our family was rushed to hospital. We have been forced to cancel our long overdue holiday, and we’ll needed break to provide 24 hour care for an ill family member. We advised Portarlington Beach Motel of our situation, we were happy to provide evidence of the above in the hope that they would not charge us the 50% non refundable for cancellations made after the cut off date in the terms and conditions (2300 hrs 24th January) We were given two options Pay the cancellation fee or provide an alternative date by tomorrow on Australia Day. I was not happy and asked to speak the manager. This request was refused. Micki stated “We are here to run a business.” The original owners would not have treated us like this knowing full well that accommodation during the Australia Day holidays are a premium, and the cancellation would be rented immediately. Portarlington Beach Motel I hope you are happy with yourself. You have made a very difficult time in our lives much more stressful. Portarlington Beach Hotel what happened to you!"

"We had such a lovely stay, we extended it! Peter keeps the grounds spotless, Amanda thoroughly cleaned our room, and both were great with our kids. Phil, the owner, was kind and helped me get the right help when my car had car troubles. Our kids loved the pool and BBQ area. We will be back - Thanks!"

"Everytime I’ve come to stay here for a getaway with family, it’s always an amazing trip. The cleanliness of the place is always spot on! The staff is so kind, the rooms are comfortable to be in and the pool area is always nice and tidy. Will definitely keep coming back here in the future!"

"We had an amazing stay. The family rooms were very spacious, great pool and the kids at lots of fun. Flexible check in. Highly recommended and can't wait to come back! Thank you"

"It's not new or fancy but was comfortable and friendly. Apart from the insects in our room (specificaly the very large spider and cockroach), we were otherwise happy with it. The pool was cold and small but satisfactory and the staff were friendly and accommodating. Separate bathroom but all other facilities and beds shared the single main room (kitchen plus 1 queen and 2 singles)."