Springwood Motor Inn 145 Barbaralla Drive, Springwood, Queensland 4127

"When I arrived to check in I was informed that my room had been changed because "they thought the bath tub would be too high for me". I'm a 29 year old fit female and I could not understand why this was done to me without consulting me first. When I complained about this the lady was rude and only offered to refund me the extra $10 I paid for an executive suite. I was put in the disabled room which was old and smelled musty and looked absolutely nothing like the room I booked. The room was caked with dust and my towel had a yellow stain on it. I ended up leaving and did not stay the night because I was so uncomfortable in this room. Very disappointed."

"Almost the perfect place. It's in a great location and price is ok. Sadly the people staying can be a little noisy and especially the nice and large outdoor area can allow quite a few to gather and there is no noise barriers. It got pretty excessive one night and thank god they got drunk and went out solving my issue. Found again on followup visits quite. lot of noise comes from these outdoor spaces. Rooms themselves are nice and comfy and well presented."

"do yourself a huge favour, if a quiet nice rest is what you are after then don't stay here.. after a long day travelling I checked in and went to room, the room was clean and good size and up until night fall I was really happy. 830pm comes and the place comes to life with what I am assuming are permanent tenants at the motel. they are fooled mouth, loud, disrespectful. they where impacted drilling iron into the hotel walls at 2am in the morning. whipper snippers going, fighting yelling and I could lost till cows come home. when I rang after hours reception I was more horrified to their respond and unwillingness to come and deal with the people, I was told to call the police. I was abuses by the kids, told they where going to slash my car tyres, break the windows... it was worst the a horror movie.. I complained the next morning only to find out they knew this issue was happening but still proceeded to allow me to pay money to stay in the room next to these people.. this made me more angry I demanded a refund for the horror night I experienced and highly recommended the hotel doesn't put other people through what I had to go through.. I then after not sleeping at all had to spend that day travelling it reunioned my whole trip. very disappointed in the hotel manager too her attitude is appalling."

"For the love of God, do yourself a favour and DO NOT STAY HERE! Such a shame, as the room was clean and comfortable, the water pressure in the shower was amazing however there were a lot of small bugs running around in the room and worst of all there seems to be permanent residents living here (no judgement at all, we're in the middle of a rental crisis so completely understand how this is necessary). We were told to park in front of our room however there was a boat filled with rubbish and junk haphazardly parked in front of our room. Other residents also seem to just park their cars randomly, not even in a car park, they just pull up anywhere and get out, leaving their cars randomly parked anywhere they see fit. The permanent residents in the room beside us had children who were disgustingly unruly and noisy, running around outside and inside their room, yelling, screaming, slamming doors and making a HUGE racket continuously until 1AM in the morning! We were extremely unhappy as you can imagine! Upon checking out we complained to staff only to be told that they have received numerous complaints from guests previously and management are aware there is an issue.Children's services are involved and the police have been notified. They have tried to have them removed however as yet have been unable. Such a shame as this is affecting their business. BECAUSE OF THIS WE DO NOT RECOMMEND AND WOULD DEFINITELY NOT STAY AGAIN!"