Fish N Flips Swim School Underwood

"Layla absolutely loves her swimming lessons here and her teacher, Jack, is simply lovely. He is patient, kind and encouraging and manages my daughter’s cheeky personality extremely well. The facilities are great and all the staff we’ve encountered have been friendly and helpful."

"Started off great but quickly declined. The most disorganised swim school I’ve ever attended. Gave 2 stars cause SOME of the teachers are lovely and the facilities are nice. You’ll need a lot of patience if you’re wanting to attend here. Reception literally have no idea what they’re doing, their app does nothing but show your next class and trying to book a make-up lesson is near impossible due to the lack of knowledge from reception. We chose a class based on a teacher that my daughter enjoyed in the beginning but that only lasted 3 weeks before it was a cycle of young, lazy and impatient teachers that clearly didn’t want to be there and lack skills and experience. We attended for 6 months hoping it would improve but sadly didn’t. Wouldn’t recommend!"

"My grandsons' coach, Jack, is a wonderful human as well as a patient and constructive teacher, especially for someone so young. He is so watchful of the twins who prefer to wait for their turn underwater, gently and firmly persistent and kind to them. Lovely clean quiet surrounds"

"To be honest I do not recommend this swim school although the swimming teachers are nice, they just don't inform parents what's happening I'm sick of paying money for the stress, they tell me I have 4 make up lessons to use on my app and yet I have looked all through the app and there is absolutely nothing!! So I pretty much paid for the lessons for nothing, they also don't call my daughters name when it's her lesson time so we are left to find the teacher ourselves which of course it's already 5 minutes past by than .. this has happened more than once which is very very odd"

"Instructors and classes are great! My 12 month old absolutely loves his lessons and his teacher. However the customer service could be better! I think it’s a great idea to have an app, if only it actually let me do the things it’s intended for like adding credit and booking makeups ect. And I feel like everytime I call or go in person and speak to whoever is at the front desk that day they are always lovely and welcoming but have completely no idea what they are doing.. Great swim school if you have a lot of patience :)"