Keema Springwood Service Centre
3521 Pacific Highway, Springwood, Queensland, Australia
About Keema Springwood Service Centre
Welcome to Keema Springwood Service Centre, located at 3521 Pacific Highway, Springwood, Australia. We are a reputable car repair establishment and a point of interest for all car enthusiasts.
At Keema Hyundai Springwood, we pride ourselves on not only offering a fantastic range of new and used Hyundai cars but also ensuring that our customers receive great value in everything we do. Our commitment to delivering exceptional service extends to our Hyundai service centers in Springwood.
When it comes to servicing your Hyundai, trust the experts at Keema Hyundai Springwood. Our dedicated team of factory-trained Hyundai technicians will ensure that your vehicle is in the best hands. Using only genuine Hyundai parts, we guarantee that your Hyundai will continue to perform at its peak for years to come. Whether it's a routine service or a simple part replacement, we have the knowledge and expertise to get you back on the road swiftly.
We understand that your time is valuable, which is why we have made booking a service quick and easy with our convenient online booking service. Simply fill out the form, and you can secure your service appointment within minutes.
Keema Hyundai Springwood is proud to be associated with Hyundai Australia and Cox Automotive, further solidifying our commitment to providing top-notch service and customer satisfaction.
Visit us at Keema Springwood Service Centre and experience the difference of entrusting your Hyundai to the experts. Let us take care of your car, so you can focus on enjoying the open roads of Australia.
Photos of Keema Springwood Service Centre
3521 Pacific Hwy, Springwood QLD 4127, Australia
Opening hours of Keema Springwood Service Centre
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Keema Springwood Service Centre
"Customer service is average. In person is ok, but online and over the phone is terrible. Constantly have to call as they do not reply or communicate changes. I just hope the workmanship on my car is not the same quality"
"Initially, I would have given a very low review based on one of the worst customer experiences I have ever had here... after a lengthy discussion of my concerns with Shane (Manager) and his empathetic understanding and apologies, not only was my problem resolved to my complete satisfaction, Shane then went out of his way to ensure that I was not charged a cent for a rather costly repair job to my car. Words cannot express my appreciation toward Shane and Ari. Three times Shane has gone out of his way to either provide a discount or a service free of charge, so has Ari with a discount for my latest routine maintenance job. Rhonda is the driver of the courtesy bus and she is such a warm and friendly person that wants to ensure the customer is happy and taken care of when being dropped off by Keema. This is why I went from a 1 or 2 star review to a 5 star review."
"No wonder Keema Springwood Service Centre has a rating of only 2.9 from over 100 reviews. Despite this low rating, I thought to give it a try and it turned out to be worst car service experience in 25 yrs of my car ownership. I booked in for a major service of my Hyundai Accent at 60k and to my shock they did not perform many of the basic checks from their checklist such as did not lubricate bonnet and door hinges despite being visibly dry and rusty. Coolant appeared to be topped up with water diluting it to resemble the plain water. Air filter was left as it was full of dust and debris. Unsure if the car was really serviced according to their checklist, I tried to contact the service centre few times and they did not bother to return the call even after promising to do so. After a few difficult calls, the service manager called back and asked me to return with the car next day. The Service manager was also surprised to see the dirty air filter left unchecked and coolant resembling plain water and promised to do a complete flush of the radiator and fit a new air filter. I was asked to return in a couple of days for the third time to address these issues and thoroughly re-check each service item from the checklist. On third appointment, it seems the car did not even enter the service bay. To add insult to the injury, they only replaced the air filter, the coolant was only topped up, this time with real coolant but much above full mark instead of complete flush as promised and the bonnet latch and door hinges were still left unlubricated again. With this unprofessional behaviour, one can easily imagine if through re-check was really done as promised. I believe filter replace and coolant top-up could have been done in the second visit itself rather than making big false promises and adding on another trip to the service centre. After making several calls and three long wasteful trips to the service centre, I had to buy the lube off the shelf by my self to lubricate the door hinges and have been left with an unreliably serviced car for the next 12 months. Keema Springwood Service Centre had the opportunity to address the issues in my second and third visit but they clearly do not care about customers. I am disappointed and hopeless with this unreliable car service and would never go there again as I think it would be better of getting my car serviced at any roadside service centre costing much less."
"Communication with this place is impossible. Trying to book in for warranty work through the link they send you for months. I tried to call and get put on hold instantly. Finally get my car booked (only continued with them as its warranty parts). They have had my car for a week. I confirmed over the phone pickup after hours. Drive to Keema only not be able to find my car anywhere. Wasted my fuel and my families time. And no one i can speak to until Monday that can help me. Previous time they actually broke something and when i went to drive off it wasnt drivable so they kept for 3 more days and were threatening for me to pay for it. I can not wait not to have to deal with this incompetent business. And pray i get my car back in a consumers expected state. (Driveable and parts fitted to a high standard)"
"I don’t even know where to begin with this place. How on earth they are still running after the terrible standard of customer service and quality of work is beyond me. I don’t even have the time, nor the will power to sit down and fully review my interactions with the Keema Springwood Service Centre. Many times, issues can be resolved by a competent on site manager. However Keema Springwood has no such person. The Service Manager has no business being in customer service. Having planned to purchase Multiple Isuzu D-Max Vehicles for our company, our ongoing experiences with this service centre have pushed us towards Toyota. The D-Max I personally own is a fantastic vehicle. After discussions with multiple Isuzu owners (who have all had similar experiences with this service centre), I have taken my vehicle to another Service Centre (Beaudesert). The customer service could not have been any better! It was a simple and easy process, the employees were amazing to deal with and all to eager to help. I would suggest to anyone thinking about taking their pride and Joy to the Springwood Service Centre! DONT! Just ask any Isuzu owner in the area who has sampled the services this centre has to offer."
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