Eureka Furniture Loganholme
3892 Pacific Highway, Loganholme, Queensland, Australia
Photos of Eureka Furniture Loganholme
Shop 6/3892 Pacific Hwy, Loganholme QLD 4129, Australia
Opening hours of Eureka Furniture Loganholme
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:00
Sunday:
10:00 - 16:00
Reviews of Eureka Furniture Loganholme
"Beware of this brand & their anti-customer policies. We are highly disappointed with this brand, staff, delivery & their communication. We ordered a sofa bed, which had to be be delivered to our apartment. The delivery guys came with cushions & sofa wrapped up, all as one piece, making it bulkier & more difficult to fit in the elevator. They refused to even try to unpack it & take cushions separately & the sofa separately. They made no efforts to even try. We went back to the store at Loganholme & requested them to resolve this. The staff was extremely rude at the store & she said that they won’t refund and even no gift vouchers that could be used. We were informed that the store manager will call us and share options. We were also told that within 2-3 days, they’ll email us a credit note with at least 2 years validity. After waiting for almost 4 weeks (since our sofa bed was taken back by the delivery guys), with no calls from anyone, we called now to check on update and are told that credit is in system and we have to use our money ($2600) within the next 6 months. Otherwise we loose our money. This is highly frustrating, depressing and agonising on how Eureka Furniture is treating us as customers. There is no communication from them, we are ones following up. We would never ever remotely recommend this brand to anyone. Our hard earned money is stuck and we have no clue whether we would be able to get it back ever. There was no change in mind from us, because of which we should not be eligible for a FULL REFUND. If Eureka furniture could not deliver it, even after they were paid $200 for just the delivery job, we should not have to suffer. Our friends are shocked at the way this furniture brand is treating us. Absolutely disappointing…"
"Tracey was fantastic! I am doing up my laundry & she walked around together with me through the store collecting decorations to go with the theme I wanted. I’m very happy with the results so thank you Tracey for taking the time to provide great service! I will be back to this store for my living area & bedroom soon xox"
"The knots in our wooden dining table are weeping. Spoken to store and head office and they are not interested. Table is inside out of the elements and it’s done this since it was new. They stand behind this is normal, yet none of the displays in their showroom do this. Then we bought beeswax as recommended by a staff member and this did not help either. This is the farmhouse dining table. Bought about a year ago."
"The show room was very clean and organised. The different displays on show gave me some great ideas. A big thank you to my sales rep Kylie from Loganholme, what a lovely lady you are. Your customer service is topshelf , you made me a very happy customer and I will shop in your store again."
"Well safe to say. I parted with a few $’s in this store. Originally had some of it on an order through Amart ( wait times kept changing up to 6 months). Eureka has an abundance of stock. Beautiful collections. Most of all each store I’ve been to this last month ALL Staff are lovely, attentive and give you their undivided attention. (Again proves my theory of employing us middle aged generation more). Big shout out to KYLIE. At Loganholme She went above and beyond to get us our furniture ASAP, organised and was nice enough to give more of a discount than the online prices. Win win. Sasha at the warehouse up north deserves a shout out for helping co-ordinate an online order to come in with an in store delivery. Thankyou. I love my woods and leather."
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