Graeme Kent Electrical Appliance Pty Ltd 27 Elizabeth Street, Geelong West, Victoria 3218

"Had them come check out our faulty dishwasher (were able to fit us in 2 days after) Arrived on time, quick diagnosis and a call back that afternoon with a cost to fix. Very good service and have been around for years - they know their stuff and can be trusted!"

"Left an email explaining my issue and received a prompt call back. Technician arrived on time and identified and fixed problem efficiently as well as kindly levelling up the washing machine. I'm always happy with the service from this long established and trustworthy company."

"The only appliance repair centre I would trust. These guys have been around for years. I have been dealing with them for about 30 years now. All work is guaranteed and with an accurate diagnosis and quote to bring your appliance back to fully functional condition. Laurie keeps things running in the background and is a wealth of information. Give these guys a call when your appliance needs repairs, you will not be disappointed."

"not happy at all! This service is a complete con and they should tell you outright that if your dishwasher isn't worth over $2000, don't bother to engage their service! For $170 call out fee, the guy was here for 10 minutes and basically pushed a few buttons and told us the filter was not clean (which I only just cleaned) and that both our machines are working again we just weren't using the right setting. After they were both on for half an hour, they had exactly the same fault as before. We called again to get them back, and that nothing was solved. They sent out another guy who should be in retirement just by the way he treated me (or i'm sure any female), and started our interaction by telling me he was unable to remove his muddy shoes after a downpour to go trapesing through my house. His demeanour completely changed when my husband walked in the door who was made aware of how he was speaking down to me. Basically if it's not a button they can press, or a filter they can clean, they won't actually touch it or take it out to properly check what could be the issue. You will be charged about $100+ delivery to take the dishwasher to and from their workshop for a proper check, and then a dollar fee per time spent. We were told we needed a new part which will cost $419 in addition to all the other costs. which is half the value of our 4 year old dishwasher. Being environmentally conscious, rather than buy a new dishwasher, I was hoping to pay someone to come out, service our machine and give it another year or two. We received costs that equated to the price of a new dishwasher and no 'real service' that resulted in any way in a repair. This service is an absolute con, and unless you have a top of the range super expensive dishwasher, you should be given the courtesy of being told that their 'service' will be of no value to you as it is just an easy money spinner for them, WASTE OF MONEY!!!"

"Fantastic service. Managed to find the fault with my dishwasher when others had failed and repaired it to good as new condition. Great communication too, but most importantly, they know what they are doing and they do it very well."