Direct Freight Express
About the Business
Welcome to Direct Freight Express, located at 26 Platinum Street in Crestmead, Australia. As an establishment and point of interest in the logistics industry, we strive to provide efficient and reliable freight services to our valued customers.
We understand that recent natural disasters, such as the flooding in early January, have caused disruptions to our services in certain areas. While we have now resumed freight operations in these affected regions, we regret to inform you that the Kimberley Region of WA will continue to experience delays for the next 12-18 months. We apologize for any inconvenience caused and kindly request that you take these extended transit times into consideration when consigning to these areas.
In addition, the ongoing bushfires in the surrounding areas of Dubbo have also impacted our operations, resulting in further delays. We are working diligently to minimize these disruptions and appreciate your patience during this time.
To ensure transparency, we want to inform you that the following areas currently have longer transit times due to the aforementioned challenges:
- [List of impacted areas]
Furthermore, certain services to these areas are currently on hold due to road closures. We understand the frustration this may cause and appreciate your understanding as we navigate these circumstances.
At Direct Freight Express, we prioritize customer satisfaction and are committed to providing the best possible service. Despite these challenges, we are dedicated to delivering your goods safely and efficiently. We appreciate your patience and understanding during these difficult times.
Please feel free to contact us if you have any further questions or concerns. Thank you for choosing Direct Freight Express as your trusted logistics partner.
Photos
Location & Phone number
26 Platinum Street, Crestmead, Queensland 4132, Australia
Hours open
Monday:
8:00 AM - 6:30 PM
Tuesday:
8:00 AM - 6:30 PM
Wednesday:
8:00 AM - 6:30 PM
Thursday:
8:00 AM - 6:30 PM
Friday:
8:00 AM - 6:30 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Got an email saying it would arrive Monday so took the time off work to wait for a package. Called them after nothing and all they could say is "the package has not been scanned by our depo". When I try to ask where it is and when it'll be delivered, it's like I'm speaking another language and the rude lady repeats the same thing & hangs up the phone. Tuesday nothing and same answer when I call. Wednesday finally arrives with a short notice in the morning. Took 2 unnecessary days off work because their lack of organisation and communication. If you're a business, steer clear of this place unless you want angry customers."
"Waited for my parcel at home ALL DAY, on my couch near my door with my door open. I then check my tacking and it says they were unable to deliver and there was a card in my letter box. NO ONE KNOCKED! I then called to ask why no one knocked on my door and the lady said 'They wouldn't have drove all he way out there just to drop a card off'......so I'm lying? Apparently it's getting dropped off today no signature needed? So why did I need one yesterday? Absolutely RIDICULOUS! I have been waiting 12 Days for this parcel and I made sure I was near my door waiting up until 3.30pm!"
"Risky driving from this bloke in one of your trucks Highway heading out of Goldcoast towards Logan Was tailgating a car, less that 30cm gap between him and the car in front. Changed lanes dangerously multiple times. Around 4.10 today"
"Top service here, pickup from Hoppers Crossing Vic Friday afternoon, delivered to my door late morning Monday. Large item delivered undamaged in full before forecast delivery date. Nathan the driver did an outstanding job getting my item inside and took the skid with him. Well done and Cheers!"
"Worst service ever, made a complaint as parcel never arrived on time and nothing updated online. Parcel missing was told they are investigating and will email me with news. No email contact days later still under investigation but parcel has now been checked in at depot 15 mins away. Can’t give a time frame on when will be delivered or where to collect once again told they will email. If you’re looking for communication and updates don’t bother with this company."
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