Centre Health Complex

"Dr Bassam and Dr Rozita are the most caring and thorough Doctors I have ever seen. They take their time to actually help you with any medical problems. I've also had a few good experiences with Dr Iqbal when Dr Bassam or Rozita are fully booked."

"If you book between Tuesday to Friday you are likely to see you doctor within 45 minutes. Don't bother on the weekend or Monday, wait time is ridiculous at 1.5 hours. Also the reception always tell you to "come in and we'll book you in as a walk in" when you call asking on wait time. What they mean is, it's 1.5 hour wait at least and we can only slot you in between booked appointment but the medical centre needs to bill as much as possible. Some of the doctors are great and do show patient care, others just want you in and out."

"The Doctor I see is beyond criticism. The administration of the practice is appalling. Because my Doctor takes the time with each patient to provide them with proper medical "care" (he is truly beyond reproach) he often runs late, but if I can telephone and find out how late is he is running I don't care. Today however, I called 1 hour before by appointment and I was left listening to a recorded message for 30 minutes. I was told my doctor was running behind schedule and to call again in an hour. I did so to again listen to the recorded message for more than 40 minutes. When I spoke to the women at reception about my problem with the telephone service I was told that I should know that my doctor is always running late. I explained that I am not concerned about my doctor running late, I am concerned about the poor service when I try to call. I did not get so much as an apology. I asked for the name of the manager and was told he does not work after hours. I have his details and I will have to call him on the same telephone number I called today to listen to 70 minutes of a recorded message. I will persevere and make my complaint."

"The doctors are very lovely and the staff are great, had to wait over 40mins and in that time I did witness a few people get upset and impatient and very verbal which was disgusting to watch, with how long they have to wait over 1 hour but that is expected in a busy doctor place. The reception can only do there best in to notify that the doctors will be late and can not tell exactly how long appointments are it depends on the doctors and how long each patient needs with their doctor. Always patience at every type of health services as you never know what treatments people need , also love how there are many services in the one complex don't need to travel far"