Geelong Bank 107 Gheringhap Street, Geelong, Victoria 3220

"Have been with this bank since they were FCCS. What disgraceful service no accountability certainly not what it used to be. Cancelled a policy which they dropped the ball with, the company takes my money and they have washed their hands even though they are to blame. I requested to Sharon that I wanted to speak to management she kept me on hold for 15 minutes to come back and tell me the CEO and person in charge of complaints Vivian did not want to speak to me. Pathetic"

"I cannot believe I'm writing a 5 star review for a bank. But Geelong Bank is so phenomenal that I feel compelled to. I actually opened a Geelong Bank account out of necessity, and not choice, at first. (Embarrassing admission: I assumed you needed to live in Geelong to open an account with them. You don't.) Anyway, I needed to open a SMSF bank account to set up a SMSF, which is a little tricker to do than opening up an ordinary savings or business account. Canstar had glowing recommendations for Geelong Bank. Also, most other banks had unappealing options and impossible requirements to set up accounts. So I thought I'd give Geelong Bank a try. But after setting up my account and having settled in, I am so impressed with Geelong Bank that I'm now looking to open up personal accounts with them too. Why is Geelong Bank so great? Every single team member has been beyond helpful, available and receptive. Every. Single. One. Thank you Sharon and Jo. (Sorry for missing everyone else, because everyone has been wonderful in their own right.) I have never once had to deal with an AI teleprompt or to jump through hoops to speak to someone. I have never once waited on hold. This alone is huge - I know people who wait HOURS on the phone to speak to their banks, only to get transferred around to other departments, or worse, cut off after waiting on hold. That's all normal at other banks. You can contact them by email or phone. They will listen intelligently and respond intelligently back. So if you send an email, they can send an email back with an unqualified and straightforward answer. They will also actually try to understand why you reach out or ask a question and address the root issue, rather than blindly following prompts like "out policy says this" or "I'll just have to transfer you to another department". That might seem basic and simple, but from experience I've never known any other bank in Australia or overseas to offer this level of intelligence in their B2C communications, which is as much a credit to management as it is to their team members. Every process is done incredibly fast and always without error. You want to open an account: done in 24 hours. You want to change account limits: done with a call in 20 minutes. The people are genuinely lovely to deal with. With other banks, the experiences can be hit and miss. If you have a dedicated account manager then you may be ok, but otherwise dealing with banks can be as painful as having a root canal. Geelong Bank has been the complete opposite. It just feels great to deal with the wonderful people at Geelong Bank. Again, that's something I honestly never thought I'd say about a bank. But I'm converted - Geelong Bank is truly not like the others. Just give it a try it and thank me later."

"Dino is great to deal with for a home loan, he's knowledgeable and understanding. Geelong Bank in general are so easy to deal with. You don't get pushed from one department to another wondering who you're going to talk to next. Would recommend"

"Dino, Jess and the staff at Geelong Bank are so friendly and helpful. Dino worked hard to get our loan approved and continued to work hard to make sure our settlement happened on time, and was always available when we had questions. We are happy to be banking with Geelong Bank."

"Have banked with Geelong Bank for a long time now and have bought a few properties with their assistance. Always a pleasure and always accommodating. Loan consultant wanting the best for myself and my family. Customer service is always spot on. Small bank that gives you that one on one attention that you need when it comes to your money. And a shout out to Dino - good work!!"