Muffin Break Geelong

"My two sons and I were eating lunch at the food court in Westfield Geelong on Saturday 26th of August. We were sitting opposite the Muffin Break cafe, my oldest son (6 years of age) wanted a bottle of water. I gave him a $5 note to purchase one while I watched. This is due to me encouraging him and his confidence. Just prior to this I witnessed a male staff member leaning against the coffee machine bench, using his mobile phone. There were no customers at the time this occurred. The male staff member then walked behind the food prep area on the other side and continued on his phone. There was also a female staff member who was leaning on the bench behind the food cabinet also using her mobile phone. My son then went and stood at the counter waiting for service. The female staff member looked up and went back to her phone. A young couple then approached the food cabinet and she put her phone down and went to serve them. My son was standing right at the counter next to the other customers, patiently waiting. As the couple walked away, the female staff member looked down at my son and his $5, yet continued to walk back to the counter, leant down and started using her phone again! By this time, my son turned to me and said, they aren’t coming. The female looked up as I approached the counter and ushered him away, saying that we will spend our money elsewhere. This did not seem to bother the lady as she went back to her phone. This was the time the male staff member re-emerged from the back. I chose to walk away from the situation in utter disappointment rather than telling the staff how angry this made me, as they both disrespected my son. There was also a table of 4 older ladies sitting next to our table and they shook their head and said it was ridiculous. I am not usually one to review negatively and being this is over such a small item I wasn’t going to, however this is disgusting behaviour and the staff should be reprimanded. I will never shop at Muffin Break ever again. I wish I could give a 0."

"Staff rolled her eyes at me when I asked for my muffen to be warmed up the whole place is a mess with it being run by teenagers and staff who look so sad and depressed. Will not come again."

"Been coming here for years, its my go to place to get my green tea or hot choccie. They also have really nice chai lattes. The staff is always friendly and their choc chip muffins and the little choc truffle balls are amazing! I also love that they have an extra large sized coffee cup, no other cafe has it except for Starbucks. It was why I started coming to Muffin Break in the first place."

"The staff had absolutely no product knowledge. Couldn't tell us what drinks were available. We ordered a croissant and received a toasted samwhich. Staff spoke very little English."

"The manager and the team there are so lovely. It’s been a hard time with lockdowns for so many places but they’re always open and their muffins are really fresh and the coffee has been great and they make it really well. Definitely going every time I’m in Geelong."