Pro Sound and Lighting 49 Auburn Street, Wollongong, New South Wales 2500

"Pro Sound & Lighting are the best in the business. They are professional at what they do as well as being approachable with suggestions. I’m lucky to work with Claude and his Team. He is always making me look good I will continue to use and recommend Pro Sound and Lighting. They are the best"

"I hired equipment and an operator from these guys for a wedding. Overall things went reasonably well and we even got some system upgrades we didn't pay for. Inevitably though some things did go wrong. This is totally reasonable and understandable though. Regarding these issues that we had (which were mostly around missed cues and ordered equipment which wasnt provided) I reached out to the company via email on January 28 regarding my wedding on January 22 and it took multiple emails and about 4 months of waiting to get them to reply to me. When they eventually replied they showed an invoice from January 23rd (the day after the wedding) showing a trade discount. With a bit of back and forth they were eventually able to provide me the refund I required. Although I am still a little confused as to why they took so long to get back to me. Overall they are good value and I would recommend you go with them if you are a Wollongong local. However if you are from Sydney or surrounds they aren't the most organised so you may encounter some troubles with deliveries and/or operators. Ideally I would go with 2.5 stars however Google doesn't allow for this. Justification being that technology provided was good value but disorganised practices and poor communication. Also when you consider the parts of the event that the operator we hired got right, it may have been cheaper just to get a friend to do the work so not good value there."

"I first used Pro Sound and Lighting in 2021 and was very happy with the price and equipment they provided. This time however, despite hiring the same package plus an additional bottom-tier console and stage rack the price was disproportionately higher. Most importantly, they did not provide appropriate cabling to use the equipment which they provided. They only included 4 XLRs to feed the PA, and no extension cables, power boards or additional XLRs for inputs (essential equipment). I dealt directly with a representative (I think his name was Max), who informed me that they don’t include cabling in their package and was consequently charged an additional $40 for the cabling that should have been included in the package. I should note that the quote I received this time was not competitive in my experience with hiring from other companies in different areas. This is the first time in my personal experience that a production company has ever not included the essential cabling required to use the gear which they have provided. There appeared to be a distinct lack of common sense or care in my dealings with the company, and they will no longer be my first choice for production hire when I have gigs in Wollongong."

"We hired a PA and music speakers for a wedding. Very happy with the advice received - definitely suited our needs perfectly. Very professional on pickup, all the relevant cables were supplied and explained. Good value hire prices. Would absolutely hire from these guys again!"

"Had a great experience with this place! Customer service from Daniel was fantastic, really helped us out and was extremely friendly. Will definitely recommend this place to anyone - purely because of Daniels service. Lights were also amazing and were perfectly suited to our party - thanks to Daniels recommendation. Thanks guys!"