Direct Freight Express
About the Business
Welcome to Direct Freight Express, located at Bender Drive, Derwent Park in Australia. Our establishment is a point of interest for all your freight needs.
We want to inform our valued customers that although the areas affected by the January floods have resumed receiving freight, there are still ongoing delays that are affecting our services in the Kimberley Region of Western Australia. Unfortunately, these service restrictions are expected to continue for the next 12-18 months. We apologize for any inconvenience caused and appreciate your patience and understanding during this time. We recommend considering these extended delays when planning your transit times for consignments to these areas.
Additionally, we would like to inform you that due to the bushfires in the surrounding areas of Dubbo, there may be delays in pickups and deliveries. We are closely monitoring the situation and taking necessary precautions to ensure the safety of our staff and your shipments.
To provide you with the most accurate information, we want to highlight that the following areas currently experience longer transit times:
- [List of impacted areas]
Furthermore, please note that services to certain areas are currently on hold due to road closures. We are working diligently to resume these services as soon as possible and appreciate your patience and understanding during this challenging time.
At Direct Freight Express, we strive to provide reliable and efficient freight services. We understand the importance of your shipments and are committed to delivering them safely and on time. We appreciate your continued support and trust in our services. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Photos
Location & Phone number
1 Bender Drive, Derwent Park, Tasmania 7009, Australia
Hours open
Monday:
7:30 AM - 3:30 PM
Tuesday:
7:30 AM - 3:30 PM
Wednesday:
7:30 AM - 3:30 PM
Thursday:
7:30 AM - 3:30 PM
Friday:
7:30 AM - 3:30 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"It would seem that, I have the same issues, as everyone else. Entering the code left on my ‘we missed you’ card gave me a ‘No records’ message. Calling customer service, leaves you on hold. The opening hours for the depo are not listed on their website and are not available. Also the depo’s gates are left closed, because you need to book for a collection, see comments above as to why that is an issue. Picking up your box, isn’t so much of a problem, but the depo is out of the way and a hike through a nasty smelling road."
"Very good to deal with. Large package arrived at Hobart depot from Sydney faster than expected. It was very easy to pick up from the Hobart depot with the trailer. Having pick-up hours on the website would be handy."
"Their service is well below average, arranged a pickup time for an item that arrived last week and I still haven’t been able to pick up even though I booked a pickup day with them. When I try to call them they never pick up either and their depot is always locked and closed when I’ve been down there Very unhappy with their service"
"Tried half the morning trying to contact them on 1300 number gave up. 10 days freight time from Sydney to Hobart and been scanned for "out for delivery" for two days. Not happy Jan"
"Organised to pick up my package. Can only pick up between 0630 and 0830 which can be difficult for some, more disappointing at the fact the gates were all shut and had to yell at someone in the warehouse because there was no other way of letting them know I was there to pick up despite me calling the day prior to say I'll be there in the morning. Once I was in I received my parcel promptly"
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