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Eastbrooke Family Clinic Belmont
75 Roslyn Road, Belmont, Victoria, Australia
Photos of Eastbrooke Family Clinic Belmont
75 Roslyn Rd, Belmont VIC 3216, Australia
Opening hours of Eastbrooke Family Clinic Belmont
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Eastbrooke Family Clinic Belmont
"Don’t go here. I was advised by a medical professional due to my ongoing ear ache it’ll be better to go do a walk in to the priority care centre referred from another clinic, as it hasn’t been getting any better and may be urgent. I was never informed from the receptionist here that it wasn’t a first priority. I waited about an hour and then was told rudely from the red haired nurse that my painful ear ache was “not an emergency” and that I should have booked an appointment with my GP. She has zero empathetic communication skill. This ear ache has had me clawing the walls begging for relief, it’s not your place to decide that a debilitating ear ache is not in need of swift care. I tried making an appointment with various clinics but they are fully booked till the end of July. I told her I have tried for the last week and goes on telling me rudely “aren’t they open till like 8pm”. I work afternoons and evenings and pride myself on doing what I can to be there because we are under staffed. The nurse at this family clinic has no place working as a care provider when she doesn’t care. I sat upset and wondering why I ever came for help here while waiting for the doctor to give me relief. Went there for care and came out worse. The doctor was very understanding and was able to help me. He is deserving of working in the industry. Red haired nurse should work for VicRoads or something, not in patient care."
"We came here after a long night of waiting to be treated in the Uni hospital emergency department for a bad cut on my partners foot. We were treated with respect and care as soon as we arrived at PPCC. Everyone was super lovely and they did a great job fixing him up. If it’s before 9pm and you don’t want to go to emergency, I couldn’t recommend this place enough! Thanks team"
"Reception staff rude and dismissive, esp of older vulnerable patients. For some patients this exchange may be their only one for the entire day ( or even week) and when they are unwell it’s even more important staff show a degree of human compassion and kindness. I have witnessed this first hand a few times now. Drs are once over lightly, do not follow through, some are very poor communicators, don’t seem to read their notes or letters from specialists, and I often have to follow up on behalf of my parents who have received sub par care on multiple occasions. I could give numerous specific examples but have little confidence anything would change. Desperately trying to find them both another GP— easier said than done in regional centres."
"My experience was appalling. I had been going to this practice for years, but when I was genuinely unwell and needed help the Doctor was running late, judgemental, unhelpful and lacked any compassion. I avoid ringing the clinic as most of the receptionists are rude. I had to attend another clinic for appropriate treatment. Don’t waste your precious health and time with these insensitive uncaring judgemental individuals."
"Doctors are fantastic! Receptionists - not so much. I have been a patient for over 8 years and I always bit my tongue giving feedback - but I think I will provide soon to the practice. I’ve observed numerous times (and experienced myself) the unprofessionalism shown by the front desk /receptionists. One time I saw the receptionist yell at an elderly patient . Totally unprofessional. And I find the receptionists here are so impatient and always cutting me off when I’m explaining the times or dates that I need when booking an appointment . I understand there is a high volume of patients that you need to attend to but at the end of the day , it is the level of service that you need to provide so customers of this clinic feel like they are being treated well and nicely. I have heard so many dissapointing stories from my family and friends who attend this clinic regarding the service of the front desk staff .it’s a shame because the doctors all are fantastic!"
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